FAQs

Shopify offers free shipping to the United States, Canada, and European Union, with the exception of Bulgaria. If you’re outside of these regions and are interested in getting a Counter, join our waitlist and you’ll be notified when it becomes available.

Orders shipped to Canada may be subject to additional duties and taxes. Additional duties and taxes are due on delivery and are your responsibility to pay.

Please allow up to 3 business days for processing and up to 7 business days for shipping. Once your order is processed, you'll receive a tracking number that'll make it easy to keep an eye on your package.

The Shopify Counter is non-returnable or refundable after purchase but has a limited 2-year manufacturer warranty. Please contact shopifycounter@smiirl.com for any warranty inquiries.

Get started! You can get your Shopify Counter up and running by going to Set up for step-by-step instructions and a video tutorial.

Shopify Counter is designed to be set up in minutes. Go to Set up for step-by-step instructions and a video tutorial, and you’ll be ready to count in no time.

If you’re having trouble setting up your Counter, please contact us at counter@shopify.com and we’d be happy to help.

Shopify Counter is only able to connect to a 2.4GHz Wi-Fi network. If you are having trouble connecting to your local network, make sure your router is configured with 2.4GHz enabled.

By default, Shopify orders start at 1,000 so if your order number is 5,000, for example, your total orders would be 4,000.

Yes, Shopify Counter can display orders or sales. You can change your display setting through the Counter app connected to your Shopify admin.

You can set up your Counter to update your numbers in real-time, up to every 24 hours, and everything in between. Easily manage how often your Counter updates in your my.smiirl.com account.

Once you have your Counter set up, it will count the sales or orders already accumulated during the timeframe you choose.

To use the Counter, you’ll need to accept the terms and privacy policies of our two 3rd-party partners. You’ll need to create an account through Smiirl, our 3rd-party manufacturing and hardware support partner. You’ll also need to install the Counter app developed by Alumworks, our 3rd-party app developer.