Rapport Matters

Accepting new clients

5.0

(3)

|

Partner since November 2016

Rapport Matters

Contact information

Primary location

Ottawa, Canada

Languages

English

About

Business description

Most brands don't have the time or expertise to build a sales funnel that gets results. At Rapport Matters, we'll build you an affordable sales funnel that builds a relationship with your customers. This way your business grows in any economy. Trust over Likes!

Other services

Website and marketing content, Product descriptions, Store migration, Content marketing, Conversion rate optimization, Email marketing

Industries

Electronics, Home and garden, Services, Toys and games

Featured work

Shopify setup. Theme advice. App integration. Marketing strategy.

Studio 20/20 is where content creators make art memorable. 

It started as a simple conversation about if Shopify would work for studio bookings (hourly sessions), that led to a full Shopify website setup. Along with researching the right theme to display their beautiful space, how they would make the bookings work (an App) and what they should do to attract content creators (marketing strategy).
View featured work

Create StoryBrand™. Build mobile & desktop site. Marketing funnel.

Nigel needed to make his brand digital – to bring his teachings and courses online.

He built a complete marketing funnel to capture and convert the traffic his brand was already getting. We clarified his brand's story – making the customer the Hero, not Nigel. We created valuable (text & video) offers to exchange for someone's email and setup multiple email flows to convert people into buyers. 
View featured work

Marketing & social media strategy. Increasing website conversions. POS

Bel Fiore was 100% retail before the pandemic. Then, like many brands, they had to pivot and create an online business.

Now, their business is thriving! They've created a new customer base through Instagram. And their older retail clients now have an easy way to shop online to see what fresh flowers are in stock. We also added a flower subscription that's created a new - growing - revenue stream!
View featured work

Shopify guidance and App integration.

Ottawa Bagelshop and Deli has a loyal customer base that needs to buy online and pickup in-store.

They were creating a Shopify store when they realized they needed to give their customers an easy way to choose a pickup or delivery date and time. We tested a few apps together and found one that worked. We added a design customization to their Cart page, and voila! They were ready to take orders.
View featured work

Rating5.0(3)

Overall rating summary

Ratings based on  and 

  1. (3)
  2. (0)
  3. (0)
  4. (0)
  5. (0)

Reviews

Studio 20/20

Quality of work

5

Communication

5
We needed an e-commerce site with a booking feature that was simple to use in the backend, and one that would allow clients to reserve and pay for studio reservations seamlessly. Working with Kellan from Rapport Matters was such a delight. His knowledge of Shopify is a definite asset to anyone looking for an e-commerce site offered through Shopify. After meeting with Kellan to discuss our need...

Service reviewed: Store build or redesign

Ottawa Bagelshop and Deli

Quality of work

5

Communication

5
Kellan helped us solve our delivery / pick up option early on in the pandemic.  His expertise allowed for the third party app to be  installed in no time. He helped us troubleshoot when we went live and was friendly, accessible and professional.  Thank you, Kellan, for helping us during such a stressful time!

Service reviewed: Site performance and speed

Bel Fiore Flowers

Quality of work

5

Communication

5
Kellan from Rapport Matters is an incredibly thoughtful, creative, and savvy marketer. Making connections with my customers is so important to me and they've made it easier than ever to build relationships in a digital setting. Before, I was only selling to customers from my retail store. Now my business is growing, and I'm reaching customers from all over. Kellan is hard working and has so many...

Service reviewed: Store build or redesign