Help Scout

Boston, MA, United States 設立年：2014 www.helpscout.com

Delight and retain your customers with Help Scout—the all-in-one customer support platform for growing companies. Keep your team in sync with a shared inbox, chat with customers live, and create your own help center—all in one place. You can learn the platform in less than an hour and become a power user in less than a day. You’ll be providing fast, personalized service in no time!

サービス

パートナー歴

October 2024

言語

  • English
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注目のShopify Plusクライアント

Underground Printing

サービス

eCommerce (Business, Functional, and Technical) Strategy
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Spindrift

サービス

eCommerce (Business, Functional, and Technical) Strategy
プロジェクトを表示
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パートナーシップ

テスティモニアル

A selling point for our online stores that other competitors don’t really have is that we build the site for their merchandise and also do the support for their online store, and that’s all done in Help Scout.

Rishi Narayan, Co-founderUnderground Printing

コマースリソース

The Best Advice for Scaling Your Shop

Equip your internal teams with the right tools to move faster and deliver consistent, positive experiences to your customers — and those customers turn into repeat customers, brand advocates, and your best word-of-mouth marketers.

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Best Practices - Ecomm Customer Service

In this digital-first world, ecommerce customer service is not simply nice to have, but rather a prerequisite for success. The good news is that Millennials are ready to pay 21% more to do business with companies who excel at customer service.

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Reducing Ecomm Shipping Complaints

The psychology of free shipping is a powerful motivator. The largest online retailers have spent a lot of time and money creating customer expectations of “free” shipping. That expectation has flowed over to smaller ecommerce retailers who are less able to absorb shipping costs.

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