As an ecommerce business owner, you may be familiar with the never-ending stream of customer inquiries asking, “Where is my order?” Even with a large customer service team, the response process can be both time-consuming and expensive for online stores.
Integrating a package tracker into your online store gives customers real-time updates on their order’s whereabouts and estimated delivery time. It also offers insights into the best carriers for different regions and can obscure the origins of dropshipped items.
The best package tracking app for your business depends on your budget and required features. Here are the most popular ecommerce package trackers to get you started.
8 of the best package tracking apps
Many tracking apps are on the market, each with varying coverage, functionality, and analytical features. Here are eight of the best package tracking apps for your consideration:
1. Shop
As part of Shop, the Shop Pay shipment tracker allows real-time tracking for both domestic and international parcels and includes an auto-detect carrier shipping label feature. It’ll let you and your customers know if a package delivery failed and automatically includes tracking numbers.
More than just a package tracker, Shop is a secure marketplace application that promises to help you find more opportunities for conversion by enhancing the customer experience with a user-friendly interface. It also gives transparency around shipping, offers personalized product recommendations, provides you with key performance analytics, and more.
Note that Shop’s tracking functions are only available for purchases made through the Shop app or stores that link to it.
Pricing: Shop is free for those with Shopify accounts.
2. AfterShip
Ideal for ecommerce, the AfterShip package tracker gives you and your customers visibility into shipment status, estimated delivery time, and order updates. AfterShip automatically syncs with your online store, making installation and implementation easy.
AfterShip can send order information and updates via SMS, email, text message, and Facebook Messenger, ensuring timely shipping notifications. You can customize the AfterShip package delivery tracker dashboard with your color scheme and logo to keep your brand identity consistent from the point of sale to delivery.
The AfterShip package tracker supports more than 1,000 worldwide carriers, including FedEx/UPS, China EMS, and DHL Express. Tracking international shipments is also a breeze with AfterShip, which automatically identifies carrier changes.
Pricing: The AfterShip package tracker is free with no ads for up to 50 shipments a month.
3. Parcel Panel
Shopify and WooCommerce merchants can streamline order tracking with Parcel Panel. This package tracker offers customizable and multilingual shipment status dashboards you can tailor to match your website design. All online orders automatically generate a tracking number so customers can track packages with just a few clicks, while automatic push notifications inform them of any delivery status changes.
Additional features include upsell options for other products in your catalog, an analytics dashboard for tracking data, and a dropshipping mode.
Pricing: The free version suits small businesses with fewer than 20 orders per month. For higher volumes, you need to upgrade to the Essential ($11 per month), Professional ($59 per month), or Enterprise ($479 per month) tier.
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4. TrackingMore
With more than 10 years’ experience tracking packages for direct-to-consumer (DTC) businesses, TrackingMore can reduce your number of customer inquiries by sending updated order delivery status emails to every customer. The service’s user-friendly interface is easy for business owners and customers to navigate, providing pre- and post-sale estimated shipping time estimates that can help increase conversion rates.
This tracking app is available in multiple languages and covers more than 1,200 shipping carriers, including Australia Post, DHL global forwarding, DHL Netherlands, and Canada Post.
Pricing: The free plan includes 50 parcels per month. Businesses shipping more orders need to upgrade to the Basic ($11 per month for up to 200 parcels) or Pro ($74 per month for up to 2,000 parcels).
5. 17Track
17Track lets you customize all tracking pages to your preferred language, and the service supports 2,400-plus carriers, including SF Express, Singapore Post, UK Mail, and India Post. Additionally, the package tracker is compatible with both Android and iOS platforms.
17Trackgives customers full access to information about their online shopping orders. Global tracking is simple: 17Track can auto-detect origin country and delivery companies from each region, giving international buyers accurate tracking data. Meanwhile, free push notifications keep customers up to speed on their delivery status.
Pricing: The free version allows for up to 50 packages per month. Paid plans include the Basic ($9 per month for up to 100 shipments), Pro ($49 per month for up to 1,000 shipments), and Premium ($159 per month for up to 2,000 shipments.)
6. Route
Route is focused on ease of use and sustainability. It offers package protection and SMS and Gmail push notifications. The company is also dedicated to calculating and offsetting the carbon emissions for every order.
This package tracker features an AI-driven product recommendation page and reordering options that direct customers back to your webshop. Route also offers an automatic claims resolution functionality with pre-programmed answers to your customers’ most common questions.
Pricing: Route is free for all basic functionality. If you want to access AI-driven product tools, the Pro plan is $349 per month.
7. Track123
Track123 offers robust tracking page customization, automated shipping update notifications, and auto-sync with PayPal orders. With more than 1,500 carriers—including New Zealand Post, the US Postal Service, and China Post—Track123 makes it possible for customers all over the globe to track packages. It also gives you the option to hide keywords and package origin in dropship mode.
Pricing: Track123 offers a free version for up to 100 parcels per month. Paid plans include the Growth ($9 per month for up to 300 orders), Advanced ($49 per month for up to 2,000 orders), and Enterprise ($399 per month for up to 3,000 orders.)
8. Tracktor
Tracktor is an order tracker that can help your business efficiently complete the sales process—from point of sale to package delivery. The app makes it easy to view average carrier delivery times, the frequency with which customers are tracking their orders, and service costs relative to your output.
A fully customizable dashboard gives you access to a comprehensive database, including customer details, current and past orders, geographic data, and the effectiveness of carriers in various regions.
Pricing: Tracktor is priced by volume. There’s Lite ($5 per month for up to 200 orders), Starter ($9 per month for up to 400 orders per month), Essential ($50 per month for up to 2,000 orders), and Advanced ($99 per month for up to 5,000 orders.)
Best package tracking app FAQ
How can I track my package in real time?
To track your packages in real time, use an app like Shop or Parcel Panel to receive accurate shipping updates. Some apps, like Tracktor, include geographical coordinates during shipping, giving customers real-time insight into their package’s location.
What is the best app for tracking parcels?
The best package tracker depends on your budget, projected shipment volume, and desired features. The Shop app is a great starting point because it’s free, includes robust marketplace features, and is Shopify compatible.
Are there package-tracking apps that integrate with Shopify?
Yes. Shopify-compatible package tracking apps include Shop, AfterShip, and Parcel Panel.
