Loop

About

Business description

Loop is the leading post-purchase platform optimizing returns, exchanges, and reverse logistics at scale for more than 5,000 of the world’s most-loved Shopify brands. Loop has processed over 55M returns and has helped merchants retain more than $2.4 billion in revenue.

Making the move to Loop showed Brandon Blackwood the benefits of a premium returns solution with streamlined workflows and premium features designed to delight customers while retaining revenue. 

With Loop, they've had 30% revenue retention, $3.03 upsell per return, and $20K additional net revenue from Offset flex.

In May 2022, Topicals moved from an unwieldy and inefficient manual returns process to Loop’s automated returns management solution. They've since seen a 75% drop in return rate, a 40% decrease in return-related customer complaints, and a 15% increase in customer retention rate.

Choosing Loop empowered SuitShop to maximize their efficiency without scaling their headcount, helping them preserve capital to support their omnichannel growth strategy. 

With Loop, they've seen their CX ticket volume reduce by 80%, a 42% exchange rate (up from 24% pre Loop), and 3% of all returns/exchanges made in-store in 2024.

With Loop, Chubbies saw a 100% increase in CLV, 100% increase in upsell rate per 
return, and a $200K annual increase in incremental revenue.

As a growing Australian brand, LSKD needed to offer customers the option to return or exchange items that didn’t work for them. Since working with Loop, they've retained 53% of return revenue, and see an average upsell value of $3.03 per return.

JAXXON leverages Loop’s features to boost revenue retention, detect fraud, and customize the returns experience for their shoppers. 

With Loop, they've seen a 9% increase in exchanges with a tiered bonus credit system, 11.2% of exchanges leading to upsells, at $4.79 per return, and $81.2k estimated CX savings after switching from manual returns.