Retail management today requires a mix of operational expertise and strong people skills. Managers need to understand the technical side of running a retail store—like inventory systems, analytics, and omnichannel logistics—while also leading teams, handling customer interactions, and managing payroll.
While it may seem tedious to invest in retail management training, it’s worth it. Stats show that retailers who implement advanced management training see up to a 25% increase in sales and a 30% improvement in staff retention.
In this guide, we’ll break down the technical and human skills retail managers should learn, and also cover top retail employee training courses.
Technical skills
With recent innovations in (and the widespread adoption of) retail technology, coupled with consumers engaging more and more in digital shopping, retail managers must possess a wide range of tech skills.
The retail digital transformation market is projected to reach a value of $285.76 billion in 2025, with the potential to reach $635.12 billion by 2030. As technology continues to shape the retail industry, managers who can navigate these tools will be better positioned to produce results. Let’s take a closer look at which tech skills to focus on first.
Inventory management and control systems
Managing inventory is one of the most critical responsibilities of a retail manager. Poor inventory control leads to stockouts, overstocked items, and lost revenue. Without proper inventory management knowledge and the right tools, your stores are chaotic—at best.
If you’re looking to skill up your retail managers and invest in loss prevention tools, start them on a program that introduces them to inventory management systems (like Shopify).
Analytics
Retail analytics tools provide store managers with insights into everything from which products sell best at different times of the year to how pricing strategies impact margins.
While it may sound complicated, there’s good news. Today’s retail technology does the statistical and data visualization heavy lifting for you. Data collection processes that used to be complex are automated. With a click of a “reporting” button, your retail manager can access key performance metrics like sales trends, customer buying patterns, and inventory turnover.
Today’s retail analytics and reporting tools make it easier to spot best-selling products, identify slow-moving stock, and adjust pricing or promotions accordingly. Instead of spending hours crunching numbers, managers can focus on using data-driven insights to make smarter decisions that improve profitability and customer satisfaction.
Operational efficiency
Identifying inefficiencies, reducing costs, and improving workflows contribute to higher profitability and a better customer experience. This includes optimizing staff schedules, minimizing unnecessary expenses, and keeping supply chains running smoothly.
Learning how to use technology to automate repetitive tasks—like tracking expenses, managing vendor orders, and handling employee shifts—allows managers to focus on higher-level strategies that grow the business.
Omnichannel operations
Today’s customers expect a connected shopping experience across online and in-store channels. In fact, 90% of consumers want smooth interactions across all channels, yet only 29% of businesses deliver on this expectation.
Retail managers must oversee these interactions, ensuring that online and offline systems work together. This includes managing click-and-collect services, handling returns from multiple channels, and integrating customer service across platforms. An outstanding employee training program will help your retail managers learn to sync inventory, coordinate fulfillment, and provide a consistent customer experience across all touchpoints.
📌Pro tip: It’s easier to run an omnichannel business when your infrastructure is built on the same platform. Shopify is the only platform to natively unify point of sale (POS) and ecommerce. Customer, inventory, and order data flow seamlessly to a single dashboard—no matter where you sell.
Market analysis
Retail trends shift fast, and store managers need to anticipate consumer demand. With a data-driven approach, managers can make informed merchandising decisions and plan promotions that drive sales.
Strong market analysis skills help retail managers decide which products to stock, when to adjust pricing, and where to focus marketing efforts. This requires tracking competitor strategies, identifying seasonal sales patterns, and assessing economic factors that influence purchasing behavior.
POS system
Training cashiers on the POS system helps them process transactions quickly, manage inventory accurately, and provide a smooth customer experience. A well-trained team can confidently handle sales across online and in-store channels.
With Shopify POS training, staff can also learn how to sync inventory in real-time and track sales performance. Proper training also teaches them to manage returns, process discounts, and use sales data to personalize promotions.
Beyond transaction processing, a well-trained team helps create a unified commerce experience, connecting every sales channel and tool. With Shopify, inventory updates instantly across all locations, reducing overselling and stock discrepancies. Staff can also access customer profiles from both online and in-store interactions, making it easier to offer personalized service and build long-term relationships.
Businesses using Shopify’s unified commerce platform see significant benefits. According to a 2024 EY POS Market Report, Shopify POS improves annual gross merchandise value (GMV) by 8.9% on average and boosts omnichannel GMV growth by 150% year-over-year.
Plus, brands like Monos have even reduced POS training time to just half a day because store managers only have to train new staff on a single system, as opposed to a selection of disjointed systems that work independently.
Human skills
While technical knowledge keeps a business running, leadership and communication drive team performance. Here are five areas to cover in your store management training program.
Team leadership
A retail manager’s ability to lead directly impacts team morale, efficiency, and retention. Good leaders provide clear direction, set performance expectations, and support employees in their roles. When leadership is weak, turnover rises, productivity drops, and customer service suffers.
Effective leadership also means recognizing individual strengths, offering constructive feedback, and fostering a collaborative work environment. Managers who invest in leadership training learn how to coach employees, resolve conflicts, and create a team culture that drives better performance.
Customer experience
Customer experience can make or break a sale and affect long-term loyalty.
It’s up to retail managers to set the tone for engaging with customers, handling inquiries, and resolving issues professionally. This includes everything from greeting shoppers with a warm welcome to keeping checkout efficient. A well-trained manager leads by example, coaching employees on best practices and setting clear expectations for high-quality customer interactions.
📌Pro tip: Reference data from unified customer profiles in Shopify POS to tailor the shopping experience. See each customer’s purchase history, loyalty program participation, feedback form submissions, and shopping preferences.
Conflict resolution
The best retail managers create a positive, supportive environment where employees and customers feel valued. Training managers in conflict resolution gives them the skills to navigate workplace challenges, defuse tense situations, and build stronger team dynamics.
Employees look to their managers for guidance when issues arise in their job positions, whether it’s a dispute between coworkers or a frustrated customer. Train your store managers to help employees work through challenges constructively and teach them how to approach customer concerns with empathy and professionalism.
Communication
A retail manager’s communication skills affect everything from employee productivity to customer satisfaction. Clear expectations keep the team organized, while direct, professional conversations help resolve issues quickly.
Strong managers create an open environment where employees feel comfortable asking questions, voicing concerns, and offering ideas. They also teach staff how to communicate with customers in a way that builds trust—whether explaining a product, handling a return, or responding to a complaint.
Payroll management
Count on frustrated employees, scheduling issues, and unnecessary administrative work when payroll mistakes happen. A well-trained retail manager, however, understands how to track hours, process wages, and account for overtime, bonuses, and deductions. They also know how to spot and fix discrepancies before they become larger problems.
For example, if an employee notices their paycheck is lower than expected, a manager trained in payroll systems can quickly review time records, identify the issue, and correct it before it affects morale. Without that knowledge, errors might go unnoticed, leading to unhappy employees and a loss of trust.
Payroll may seem like a back-office task, but when done well, it keeps your retail store operations running smoothly and employees focused on delivering great service.
📌Pro tip: The Shopify App Store is home to severalstaff management and payroll apps to simplify this aspect of retail management. Popular options include EasyTeam and Gusto.
Best retail management training courses
We’ve covered the technical and people skills your management team should have for their retail career, but where can you enroll them in training courses? Here are some of the best retail management training courses to look into for your staff.
Shopify POS Launch and Operations
The Shopify POS Launch and Operations is a retail training management course that trains retail professionals to set up and manage Shopify POS, select hardware and payment options, train staff, and optimize retail store operations.
This learning path includes five courses covering key retail processes. After completing the program, participants can take a proctored assessment to earn a Shopify Verified Skills badge. The course costs $149 and takes approximately 225 minutes to complete.
Omni-Channel Retailing
The Omni-Channel Retailing course helps businesses develop a strategy that connects online and offline sales channels. Participants learn how to identify where customers engage, manage inventory across platforms, and track multi-channel attribution. The course also provides insights from successful merchants.
Available for free, this course serves as a foundation for businesses looking to improve their omnichannel approach and drive sales.
Training and Managing Staff for POS
The Training and Managing Staff for POS course teaches retail managers how to onboard, train, and manage employees using Shopify POS. Managers learn best practices for continuous staff development, handling common challenges, and using roles and permissions to manage access.
This free, self-paced course helps businesses build a knowledgeable team that can confidently operate Shopify POS and improve retail store efficiency.
POS Hardware and Payments
The POS Hardware and Payments course helps retailers choose and set up the right Shopify POS hardware to improve transactions and customer experience. Store managers learn how to handle high-volume sales, use Shopify Payments, and leverage Shop Pay Installments to boost in-store traffic.
This free course provides the tools needed to create a smooth, efficient checkout process in any retail environment.
Conversion Optimization: Checkout
The Conversion Optimization: Checkout course teaches retail managers how to improve their checkout process to increase conversions and reduce cart abandonment. They’ll learn best practices for cart design, shipping and payment options, and how to use store analytics to optimize the experience.
How to Increase Customer Conversions with Shopify POS
The How to Increase Customer Conversions with Shopify POS course explores five key features that help retailers improve efficiency and boost in-store sales. Designed for both physical and online businesses, this free course provides practical strategies for using Shopify POS to improve operations and drive higher conversions. Store managers learn how to maximize their POS system to create a smoother shopping experience and increase sales.
Create more effective managers with Shopify
Training retail managers leads to stronger teams, better customer experiences, and higher sales. With the help of the Shopify Academy, you can give your retail managers the skills they need to run stores more efficiently—whether it’s managing inventory, training staff, or improving checkout experiences.
Invest in your team’s development and build a stronger, more successful retail business. Get your department started today with Shopify Academy.
Training for retail management FAQ
What is retail management training?
Retail management training educates store managers on how to oversee daily operations, manage employees, and improve customer experience. It covers key areas like inventory control, sales strategies, staff training, and business growth. Strong management training helps prepare managers to develop technical and leadership skills to run a successful retail business.
What training do you need for retail?
Managers benefit from training in inventory management, sales analytics, customer service, leadership, and point-of-sale (POS) operations. Many businesses also train managers on payroll, scheduling, and compliance with labor laws. Hands-on experience, along with structured courses, helps managers build the skills needed to handle store operations effectively.
What is the best retail management course?
Here are some of the best retail management courses:
- Shopify POS Launch and Operations: Ideal for learning POS setup, staff training, and store management.
- Omni-Channel Retailing: Helps prepare businesses to manage sales across multiple platforms.
- Training and Managing Staff for POS: Provides guidance on onboarding, employee development, and staff management tools.
