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Marketing Blog - Retail News, Online Store Tips and More","metaDescription","A blog about ecommerce marketing, running an online business and updates to Shopify's ecommerce community.","authorSection",{"_1861":1862,"_1863":1864,"_1865":1866,"_1867":1868},"byAuthor","by {{authorName}}","byAuthor_withLink","by {{authorName}}","minutesToRead_one","{{minutes}} minute read","minutesToRead_other","{{minutes}} minutes read","conversionCta",{"_1039":1871,"_1184":1872,"_1873":1874,"_124":294,"_1875":323},"Unify online and in-person sales today","Explore the Point of Sale system with everything you need to sell in person, backed by everything you need to sell online.","buttonHref","{{deeplinkFreeTrial}}","lightButtonText","latestArticles",{"_1039":1508,"_54":1878},{"_379":1879},"See all","carouselSeeAllLinkText","mostRead",{"_1039":1883},"Popular Articles","conversion",{"_1886":1887,"_1888":1889,"_355":1890},"headingHtml","Grow your retail business","subheadHtml","Get exclusive behind-the-scenes merchant stories, industry trends, and tips for creating standout brick-and-mortar experiences.","No charge. Unsubscribe anytime.","conversionSubscription",{"_1869":1893},{"_379":1894,"_1895":1896,"_59":1897,"_449":1898},"Subscribe","emailPlaceholder","Email here","Subscription",{"_1039":1899,"_126":1900},"Thank you for subscription!","Check your email for instructions.","sellAnywhere",{"_1039":1903,"_1184":1904,"_124":294,"_1875":323,"_1873":1874},"Sell anywhere with Shopify","Learn on the go. Try Shopify for free, and explore all the tools you need to start, run, and grow your business.","authorTitle","Author",{},{},"minervaUser",{"_1911":1912,"_1913":1914,"_1915":1916,"_1917":1918,"_1919":1920,"_1921":1922,"_1923":1177,"_1924":1925,"_1926":1927,"_1928":1929,"_1933":1934,"_1936":1177,"_1937":1920},"annualDiscountPercentage",25,"basicAnnualPrice","$19.00 USD","googleCountryOffer","₱20,000","minimumMonthlyPrice","$5","minimumMonthlyPriceCurrency","USD","paidTrialAmount","$1","paidTrialMonths","posProPriceUsd","$89","posRetailLocations","1,000","promoAmount",{"_1930":1175,"_1140":1920,"_1931":1932},"amount","currencySymbol","$","signupTypes",[1935],"paid_trial_experience","trialLength","usd","articles",[1940,1986,2008,2024,2039,2057,2073],{"_1941":1942,"_161":1943,"_1478":1944,"_337":1945,"_1946":1947,"_1948":1949,"_1958":1959,"_126":1961,"_1962":1963,"_1964":1965,"_1966":1967,"_1969":1970,"_1976":1977,"_1978":1951,"_1979":1953,"_1980":-7,"_1981":-7,"_1982":-7,"_1983":1984,"_1985":1947},"__typename","Article","gid://shopify/Article/562681348130","retail-workforce-management","Retail Workforce Management: Tools & How to Implement Them (2025)","publishedAt","2025-03-03T19:42:41Z","image",{"_1941":1950,"_381":1951,"_1952":1953,"_1954":1955,"_1956":1957},"Image","https://cdn.shopify.com/s/files/1/1246/6441/articles/retail-workforce-management.jpg?v=1741030969","altText","a guy on computer screen representing retail workforce management","width",1848,"height",782,"tags",[1960],"Staffing & Store Management","

Managing retail staff is more complex than ever. Retailers must juggle hybrid work setups, multi-channel sales teams, and higher customer expectations. Add to that an average retail turnover of more than 70%, and it’s easy to see why workforce management is challenging for retailers.

You need to find a way to keep stores staffed, train new employees quickly, and control labor costs in an unpredictable market. Retail workforce management (WFM) systems aid in these processes. It can mean the difference between optimized retail operations that drive growth and costly inefficiencies that drain profits and burn out staff.

Ahead, learn about the best retail workforce management solutions and how to choose the right one for your business.

Table of contents

Manage growing retail teams with Shopify POS

Shopify POS has built-in tools to support your retail team’s growth. Add unlimited staff accounts, and set roles and permissions to manage the features your staff can use and the information they can view in just a few clicks.

\nDiscover Shopify POS\n

Best retail workforce management solutions

1. Shopify POS

Shopify POS is more than a workforce management tool—it's an all-in-one commerce operating system where point of sale (POS) and ecommerce naturally work together. Whether you're managing one store or hundreds, Shopify's Organizations feature lets you bring all your stores together under one umbrella, creating a single place to manage your entire retail operation.

The Shopify POS Pro plan offers powerful staff management features such as:

\nRole-based access control: Create and assign roles based on job functions, ensuring consistent permissions across your organization
\nCustomizable staff permissions and roles: Lets managers control what each team member can do in the system.
\nUnlimited POS-only staff accounts: Adds as many staff members as needed without extra costs.
\nSales attribution tracking: Shows which employee made each sale to recognize top performers and create targeted training programs.
\nLocation-specific staff management: Manage teams across different store locations while keeping records organized.

Shopify’s unique approach to unified commerce has been proven to save retailers the equivalent of 0.4 full-time employees per store location. The platform also offers a 22% better total cost of ownership than any of its competitors while creating operational efficiencies that enable up to an 8.9% uplift in gross merchandise value.

After switching from disconnected systems to Shopify POS, Starlight Knitting Society saved hours daily on inventory management and staff training. The POS was so intuitive that new seasonal staff could be trained within minutes, helping to deliver exceptional customer service.

Owner Melissa Nelson said: “My team now has time to beautify the shop, make samples, and personal shop for folks via email or phone. They told me that the time that switching to Shopify freed up for them felt like they were getting a bonus.”

\"List — Manage staff permissions within Shopify POS.

Instant demo: See Shopify POS in action

Discover how Shopify POS helps you manage in-store and online sales from one powerful platform.

\nTry now\n

2. Easyteam

Easyteam adds specialized workforce features to Shopify POS, focusing on three core areas: time tracking, scheduling, and performance metrics. It’s best suited for Shopify merchants who need more advanced staff management tools but want to avoid the complexity of a separate system.

The platform works directly within Shopify, meaning your team won’t need to learn a new system. Staff can clock in directly through the Shopify POS interface they already know and love, create automatic timesheets, and track commission.

Features include:

Native Shopify POS integration
Location-verified attendance tracking
Commission tracking
Direct clock-in through the Shopify POS interface
Payroll integration

3. When I Work

When I Work is a mobile scheduling platform that puts self-service tools in your staff’s hands. It works well for multi-location retailers who need flexible scheduling and strong mobile capabilities.

When I Work offers complex scheduling. If a worker requests time off or wants to swap schedules, for example, it automatically checks for conflicts and makes sure there’s coverage. Your employees enjoy flexibility while the standard of service remains great.

Features include:

Mobile app to schedule retail staff on the go
Self-service shift claiming
Automated conflict checking for shift swaps
GPS-verified clock-ins
Built-in team messaging system

4. Deputy

Deputy stands out for its AI-driven approach to staff scheduling. By analyzing sales patterns and customer traffic, the retail workforce management tool helps match staffing levels to actual demand.

Clock-ins happen through phones, using facial recognition and GPS verification. This helps prevent time theft and makes payroll processing easier. And when overtime limits approach or break requirements kick in, Deputy sends automatic alerts.

Features include:

AI-driven scheduling based on sales patterns
Facial recognition clock-in
Automatic overtime and break alerts
Built-in news feed for team communications
Advanced compliance tools for labor laws

5. Rallyware

Rallyware focuses on staff development through AI-powered training. The platform studies how each employee performs and then creates personal learning paths. It gamifies learning, with contests and leaderboards keeping teams engaged. But you might find some overlap if you already use Shopify POS’s training tools.

This platform is great in complex retail environments like electronics stores where product knowledge makes or breaks a sale. For commission-based teams selling sophisticated products, Rallyware’s depth makes sense. But consider your current setup first. If your POS already handles basic training and performance tracking, adding Rallyware might be more than you need.

Features include:

AI-powered personalized training paths
Mobile product information access
Gamified learning system
Training impact measurement on sales
Targeted team communications with tracking

How to choose the best retail workforce management software

Integration

Most retailers already use several business tools: ecommerce platforms, order management systems, inventory management apps, loyalty program integrations, and the list goes on. Your workforce management system must work with all of these programs.

Before choosing a retail workforce management system, map out your integration needs:

Which systems must share data?
How often does data need to sync?
What happens if one system goes offline?

Traditional retail operations meant patchy integrations and APIs to stitch these individual systems together. But it’s a costly approach that limits innovation. Shopify’s VP of engineering, Patrick Joyce, calls it fragmentation tax “that impacts not just the IT budget, but the entire organization's ability to compete effectively in modern retail.”

It’s much easier to integrate new technologies when your business runs on a core operating system. Shopify, for example, natively unifies your business’ infrastructure without patchy middleware or APIs. Everything operates from the same platform—an approach that a 2024 report from independent consulting firm, EY, found:

Reduces implementation and integration costs by 11%
Reduces third-party costs by 89%
Reduces middleware expenses by 27%

Babylist, an online baby registry company, faced the challenge of opening its first physical store and needed a POS system that would integrate with its existing online operations. Shopify POS proved very intuitive for training new employees, with store management reporting that getting team members up and running on the POS required “minimal lift.”

Scalability

Your workforce will grow with your business. Whether you’re expanding your existing space or opening another store, check that your shortlisted workforce management systems let you manage a growing team. That includes features like:

Managing multiple locations
Adding commission structures
Supporting hybrid work models
Handling seasonal staff increases
Expanding into new markets

Cloud-based systems often handle growth better than installed software. They work well for businesses with seasonal peaks or frequent changes, as you can add features, users, and locations without major disruption.

User experience

User experience significantly impacts user adoption. If store managers find it difficult to schedule rotas or staff struggle to request shift swaps, you’ll default back to your current processes—all while paying for the new system.

The issue is that it’s difficult to judge a platform’s user experience before you begin using it. Here’s how to combat that:

\nObserve your current team’s habits. Do they prefer phones over computers? Do they need quick access to schedules between customer interactions? Choose software that fits these real habits.
\nConsider ease of use. Many workers cite the lack of flexibility as theirtop reason for leaving. Your workforce management tool should offer flexibility with features like self-service scheduling and shift swapping.
\nTest the mobile app thoroughly. Most retail workers rely on their phones for work tasks. Basic features like checking schedules should be simple. More complex functions like swapping shifts or getting manager approval should work smoothly on both phones and computers.
\nLook at reviews from other retailers. They often point out practical issues that sales demos miss. Check how quickly the vendor fixes reported problems—it shows their commitment to improvement.

Compliance and security

All retailers are required to protect their employees and comply with labor laws. Since it’s difficult to keep track of frequently changing laws, especially if you operate in multiple locations, look for a retail workforce management system with features such as advanced warnings about potential violations.

You’re also responsible for protecting any data stored about your staff. Basic security features should include:

Password rules that follow current safety standards
Different access levels for managers and staff
Data encryption for sensitive information
Regular security updates

Ask vendors about the compliance track record of their workforce management systems. How quickly do they update their system when laws change? What security certifications do they have? Their answers will tell you how seriously they take these issues.

Reporting and analytics

Retail stores run better when managers make strategic decisions based on data, as opposed to gut instinct. This doesn’t just apply to which products you should stock or which promotions are more effective at luring customers in.

Check that your workforce management system lets you view insights like:

\nPeak and slowest shopping days, so you can match schedules with customer demand
\nSales per employee, so you can identify staff that may need additional training
\nLabor spend, so you can judge whether you’re under- or overspending on staffing costs

\"Shopify — Track detailed analytics across every sales channel insideShopify Analytics.

Total cost of ownership

Before committing to a new retail workforce management tool, ask shortlisted vendors for any extra costs upfront. Get specific about what’s included in the base price and what constitutes an additional fee. That might include:

Implementation and training fees
Extra charges for advanced features
Per-user or per-store fees
Support costs
Data migration expenses

Also consider potential savings during your comparison. If the system reduces overtime or scheduling errors, it might pay for itself quickly. Shopify’s unique ability to unify order, inventory, and customer data from multiple sales channels has been proven to reduce total cost of ownership by 22%.

Shopify POS offers 22% lower TCO

See how Shopify POS reduces retail operating costs and increases revenue better than the competition, based on real data and research conducted by an independent consulting firm.

\nGet the report\n

Manage staff easier with Shopify

Choosing the right workforce management system impacts every aspect of your retail business.Research shows that retailers with top-quartile employee experience are twice as likely to achieve top-quartile customer experience. Moreover, satisfied employees tend to stay longer and make fewer errors, creating a positive cycle of improved performance.

While many solutions offer specialized features, Shopify POS provides a solid foundation that grows with your business. The system’s core strengths match what most retailers need:

One system for sales, inventory, and staff management\n
Built-in security and role-based access
Performance tracking that links directly to sales data
Flexible integration with specialized tools when needed

Whether you run one store or many, Shopify’s POS and workforce management tools help you spend less time on administration and more time growing your business.

Retail workforce management FAQ

What is workforce management in retail?

Workforce management systems help retailers manage staff effectively. This includes scheduling, time tracking, and performance monitoring. Modern retail WFM systems automate these tasks while helping maintain the right staffing levels for customer demand.

What are the four key pieces of WFM?

Scheduling and time tracking
Performance monitoring
Training and development
Compliance management

What is the difference between HR and workforce management?

HR handles long-term employee matters like hiring and policies. Workforce management focuses on daily operations: scheduling, time tracking, and making sure stores have enough staff to serve customers efficiently.

What are the basics of workforce management?

Creating staff schedules
Tracking attendance
Managing labor costs
Training staff
Following labor laws
Measuring staff performance

","excerpt","Compare top retail workforce management solutions like Shopify POS and Rallyware. Learn how to choose the right system that saves time and retains staff.","excerptHtml","

Compare top retail workforce management solutions like Shopify POS and Rallyware. Learn how to choose the right system that saves time and retains staff.\n

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The retail checkout experience has come a long way since the first cash register in the 1870s. What started as a simple tool to secure cash and track sales has evolved into sophisticated technology that helps retailers run their entire business.

Today's point-of-sale (POS) systems do much more than process payments. Today’s cloud-based point-of-sale (POS) systems help you understand your customers better, manage inventory across locations, and make smarter business decisions. But with so many options available—from basic cash drawers to complete retail management systems—choosing the right solution can be challenging.

This guide helps you understand your options, from traditional cash registers to modern POS systems, so you can choose the right solution for your business. In this article, we’ll walk you through how to figure out which cash register is best for your business.

Table of contents

Best cash registers for small businesses

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Cash Register	Fees	Monthly Subscription	Hardware Costs
Shopify	Starts at 2.6% + $0.10 per transaction	Plans start at $24 per month	$0–$500
Royal POS 1500	Unavailable	None	$999.99
Square	2.6% + $0.10 per in-person transaction 2.9% + $0.30 per online transaction	Starts at $0 per month for Basic plan	$799
Lightspeed	2.6% + $0.10 per in-person transaction 2.9% + $0.30 per online transaction	Starts at $89 per month	Quote-based pricing for iPad and desktop hardware kits Pricing for individual hardware products vary
Clover	Starts at 2.3% + $0.10 per transaction	Starts at $13 per month	From $279
Toast	2.49% + $0.15 per transaction (if you pay for the hardware up front) 3.09% + $0.15 per transaction for pay-as-you-go pricing	Starter Kit plan starts at $0 per month POS plan starts at $69 per month	From $799

\n\n

Businesses have a wealth of choices when it comes to picking a cash register. Evaluating the strengths and weaknesses of various offerings will help you decide what’s right for your company. Here are six top options:

1. Shopify

Ideal for brick-and-mortar retail stores with a thriving online business, Shopify offers a fully customizable POS system that includes inventory tracking, staff management, and advanced sales tracking and analytics. Shopify’s POS offers built-in payment processing for standalone POS hardware and mobile devices.

Best features

\nOmnichannel selling: Offer seamless shopping experiences in-store, online, and everywhere in between
\nSmart inventory management: Keep accurate stock levels everywhere you sell with built-in tools for demand forecasting, tracking, and alerts
\nClienteling: Help staff deliver personalized shopping experiences with complete customer profiles that track interests, preferences, and shopping habits
\nStaff management: Control permissions and track performance from one place
\nSecure and reliable hardware: Process payments confidently with Shopify's POS hardware
\nShopify Payments: Accept multiple payment methods with built-in payment processing
\nAdvanced reporting: Make smarter decisions with real-time business insights
\nGift cards and loyalty: Offer digital and physical gift cards redeemable anywhere
\n24/7 support: Get assistance from Shopify’s dedicated customer support team whenever you need it.

Fees: Shopify plans start at $5 per month.

Check out Shopify's POS hardware

Get everything you need to sell online and in-store with Shopify's complete selection of card readers and POS accessories.

\nShop now\n

2. Royal POS 1500

Used for small businesses that require the ability to process both cash and contactless payments, Royal’s POS 1500 includes a touchpad and a separate cash drawer. Users are able to add:

Optional attached credit and debit card readers\n
Barcode scanners
\nRadio frequency identification (RFID) readers for tap-to-pay
Weight scales
Wireless thermal printers

Best features

Built-in thermal printer\n
Locking cash drawer
Detachable POS
1000 template images and customized titles
WiFi, Ethernet, and Bluetooth connectivity

Fees: The register costs $999.99. Although the Royal has add-ons for a variety of businesses, it lacks the ability to connect to the cloud, and its size might make it a tough sell for more technically minded business owners.

3. Square

Square offers a variety of POS systems, including a mobile tap-to-pay version and a remote invoicing program that sends e-bills and reminders for increased flexibility for mobile business owners.

Best features

Dual-screen setup with seller display and detachable customer display
Built-in Ethernet
Offline payments

Fees: Square’s lowest-cost monthly POS plans are free, but add a processing fee per transaction. Square's flat-rate processing fee can prove costly for larger operations.

4. Lightspeed

The features that Lightspeed provides for small businesses include the ability to create product catalogs, stock-level management, setting up discounts and promotions, and tracking sales. It also provides integrations with popular payment providers and ecommerce platforms.

Best features

Multi-store management
Marketing and loyalty tools
Open API for customization
Integrated business funding
Offline mode

Fees: Pricing is based on a monthly subscription model that starts at $89 per month and includes basic features, but for some businesses the basic plan may be too limiting when it comes to the number of users and stores they can manage.

5. Clover

In addition to sales data and inventory monitoring, Clover’s POS systems include employee management software that can integrate shift scheduling and performance measurement metrics to help managers check in on how their staff is doing.

Best features

Inventory management
Detailed sales analytics and reports
Customer engagement tools
Employee management

Fees: Depending on the plan, there is no cost to start using Clover’s POS systems, although there can be a payment processing fee (starting at 2.3% + $0.10 per transaction). Unfortunately, businesses looking to use Clover will need to buy Clover hardware, because its apps and software can’t be downloaded onto third-party systems.

6. Toast

Toast handles everything from tableside orders to kitchen displays, making it perfect for food trucks and small cafés. It offers a handheld device from which you can run your entire operation, complete with menu management, inventory tracking, payment processing, restaurant management tools, and offline functionality.

Best features

Kitchen Display System
Online ordering integration
Menu management
Gift cards and loyalty programs
Customizable hardware setups

Fees: TheStarter Kit plan starts at $0 and the POS plan starts at $69 per month. Payment processing fees start at 2.49% + $0.15 per transaction if you pay for the hardware up front, and 3.09% + $0.15 per transaction for pay-as-you-go pricing.

Types of cash registers

While the need for businesses to have a place to process payments has remained constant over the years, there are now several different types of cash registers to choose from:

\nMechanical registers: The basic cash register, these typically metal boxes use physical buttons and levers (much like a typewriter) to record sales and create receipts.
\nElectronic cash registers: First popularized in the 1970s, electronic cash registers (ECRs) use internal computer systems and digital readouts to add up sales numbers and the required amount of change. Many also include a function to print receipts.
\nPOS cash registers: Point-of-sale (also known as point-of-purchase) cash registers are the modern version of the electronic cash register, popular with retailers across the world. Sporting digital displays with internet access, these systems can be customized to include cash drawers and receipt printers.
\nCloud-based cash registers: Cloud-based cash registers look much like their POS counterparts, but with an important distinction: collected data is stored in the cloud. That means a business owner can access the register’s information remotely. Cloud-based registers can also track sales figures, inventory, and customer information.

How to choose a cash register for small businesses

Whether you’re opening your first store or considering switching from your old cash register, here are a few factors to consider when picking a cash register for your business.

Specify your needs

The size of your business and its cash flow can help you determine the right cash register.

Consider whether you're mainly selling products that need inventory tracking, providing services that just need payment processing, or both. This will help you pinpoint exactly what features you need without overpaying for what you don't.

For example, if you run a small clothing business with a dozen items, a basic POS with core payment processing and customer profile features might be all you need. But if you're managing a retail store with extensive inventory and staff, you'll want a more robust system that can scale with your growth.

Evaluate costs

The cost of a cash register isn't as straightforward as picking something off a shelf. You’re investing in both the physical hardware you'll use in your store and the software that makes it all work.

Most providers offer flexible monthly or annual payment options, but the total cost will depend on your specific needs and setup. If you run multiple locations, for instance, you'll need more hardware. If you want more advanced features like inventory tracking or customer loyalty programs, you might need a higher software subscription tier.

Map out exactly what you need before comparing prices, so you don't end up paying for devices or features you'll never use.

Consider the cashier experience

When choosing a cash register, consider the people who'll actually use it every day: your cashiers.

A confusing interface or clunky system is frustrating and slows everything down. Similarly, a modern cash register with more advanced systems can get quite complex for cashiers to learn to use, operate, and maintain.

The right cash register is intuitive enough for new hires to use on their first shift, with clear navigation, logical menu layouts, and quick shortcuts for common tasks like adding discounts or processing returns. Plus, it will have features that make your cashiers' lives easier, like quick product lookup or the ability to put transactions on hold when a customer forgets their wallet.

Offer staff training

Look for cash registers that offer comprehensive training resources such as detailed documentation, video tutorials, step-by-step guides, onboarding tools, and even live support for when things get sticky.

Plus, you'll want a system that makes it easy to train new hires, with practice modes that let staff ring up fake transactions without messing up your live sales data. Shopify POS, for instance, allows new hires to start with profiles set to “Training” mode so they can interact with the system without mistakes impacting your inventory counts and financial reports.

Evaluate the system’s ongoing support options, like 24/7 customer service, regular software update training, and access to troubleshooting resources, so your team can operate efficiently as your business grows.

Meet the point of sale for every sale

Only Shopify unifies your sales channels and gives you all the tools you need to manage your business, market to customers, and sell everywhere in one place — in store and online.

\nDiscover Shopify POS\n

Features to look for in a cash register

With many cash register options available, it can be hard to know where to begin. Whichever cash register you choose, make sure it has these seven key features:

Inventory management

Carrying too much inventory can hurt your business’s profitability. Cash registers with inventory management offer real-time tracking, low-stock alerts, and multilocation syncing across stores. Plus, they automatically update inventory levels as you sell, return, or exchange products in-store and online. That way, you can reduce the time spent on manual inventory counts and reconciling inventory, avoid stockouts and overstocks, and lower inventory costs and errors.

Shortlist options with inventory reporting tools that provide historical data so you can understand what sells, high-demand products, and peak periods to make smarter inventory decisions.

Retailers who run their businesses with Shopify get inventory management already built in, with access to inventory reports like average sales per day, product sell-through rate, and ABC analysis by product.

Receipts

Unlike classic cash register systems, which are designed to only print paper receipts, modern POS cash registers offer both printed receipts and digital options, like text or email receipts to customers.

Look for a cash register that enables receipt customization, including options to add business branding, transaction details, and customer information. This will ensure compliance with local regulations, improve your record keeping, and enhance your professional presentation.

Customer profiles

Retailers want to know who's buying what, when, and how often. A cash register that offers data on your customers’ preferences and shopping habits helps you make better business decisions and create personalized marketing campaigns that engage customers.

When you pair your cash register with Shopify POS, you can track comprehensive customer data, including their contact information, purchase history, and shopping preferences across online and in-store channels. This integration supports targeted marketing campaigns and loyalty programs, which leads to better customer service, customer retention, and lifetime value.

Spanish jewelry brand PDPAOLA wanted to unify their online and in-person sales channels and keep all their customer data in one place. Instead of juggling spreadsheets and losing track of who bought what, where, the brand switched to Shopify POS to get a unified view of each customer's shopping journey online and in-store under one system.

With Shopify, PDPAOLA has enjoyed:

More efficient inventory management with fewer human errors
50% improvement on checkout times
5% boost in customer lifetime value

\n
Joining Shopify has been one of the wisest decisions we as a business have taken. Its features have unlocked new possibilities that help us reach our growth aspirations.
\n
\nMiquel Cardona, Chief Business Development Officer, PDPAOLA \n
\n

Marketing

Shoppers get to know about your products and special offers through marketing and promotion.

Modern cash registers offer marketing features, like email marketing and integration with social media platforms, so you can keep your brand top of mind and bring online customers to your retail stores.

A cash register with POS software, like Shopify POS, lets you capture customer emails at checkout, send personalized promotions to shoppers, and encourage customers to leave product reviews, driving store visits and sales. Its native marketing automation tools let you create, execute, and analyze your promotional campaigns, targeted promotional materials, and tailored customer loyalty programs on a single system informed by unified data. This leads to better customer experiences and a higher return on investment (ROI).

Staff management

As your retail business grows, you’ll likely need to hire more staff. A cash register with employee management tools gives you precise control over employee permissions, performance tracking, and scheduling functionality from one place.

For example, if you want a cashier to process returns but require manager approval for anything over $100, look for a cash register with customizable access levels for different roles.

The system should also grow with your team without forcing you to upgrade plans every time you hire someone new, and should provide detailed reports on key metrics, such as daily sales per associate and average transaction values.

With Shopify, for instance, you can:

Control who can open the cash register
Track which employee processes cash transactions or balances your cash drawer
Give staff members unique login PINs
Attribute sales to employees for commissions or recognition

Reporting and analytics

Your cash register should show you what's working and what isn't. That way, you won’t have to jump between spreadsheets to figure out why a product is flying off the shelves in-store but sitting untouched online.

Look for a cash register that houses all your data in a single platform so you can spot trends and make smarter decisions about everything from inventory to staff scheduling, and more.

Shopify POS’s natively unified commerce approach brings together all employee, customer, and sales data across multiple sales channels. This gives retailers insights into key metrics like product performance, location- or store-specific sales patterns, and channel effectiveness, which are necessary to grow your business.

Payment options

The way customers want to pay has changed dramatically. A recent report by Adobe and PYMNTS Intelligence report found that 7 in 10 consumers choose where to buy based on payment options, and a McKinsey report found that 90% of all consumer transactions now happen digitally.

Shoppers expect flexibility at checkout, with access to their preferred payment method. For instance, they might split their purchase between cash and card, tap their phone to pay, or spread out payments for big-ticket items.

The best cash register systems make all of this feel effortless, handling everything from cash to cards to mobile wallets to contactless payments, so you never have to turn away a sale. Also, think about alternative payment options such as shopping apps like Shop Pay, buy now, pay later (BNPL), store credit, gift cards, and loyalty points, which customers can redeem for free products, discounts, or membership perks.

Find the right cash register for your store

Modern POS systems do much more than process payments—they're complete retail management platforms. The best solutions provide essential features like inventory management and payment processing out of the box, while letting you add specialized tools as your business grows.

For retailers who still handle cash, today's POS systems make it easy to manage both digital and cash transactions in one place. Look for a system that:

Tracks cash drawer amounts accurately
Provides detailed cash flow reports
Manages multiple payment types seamlessly
Grows with your business needs

Many POS companies offer guides for training users and employees on the intricacies of their systems (see our Shopify POS training guide, for example). These can be a helpful resource for business owners onboarding employees or when shifting to a new register system. Business owners can develop training modules for workers that incorporate these guides and offer incentives for their completion.

Shopify POS offers 22% lower TCO

See how Shopify POS reduces retail operating costs and increases revenue better than the competition, based on real data and research conducted by an independent consulting firm.

\nGet the report\n

Cash registers FAQ

What system do most cashiers use?

Businesses often use retail POS (point of sale) systems, a combination of hardware and software that gives you the option to accept payments in cash, by credit, debit, or gift card, and via mobile payment—plus, it can integrate your online shop and other business activities.

What is the difference between a cash register and a POS?

A cash register is a mechanical box with a lock and drawer that helps you securely keep track of—and store—your business's cash. The drawer contains separated compartments for various denominations of cash and coins. By comparison, a POS system combines hardware and software to process your store's transactions.

What to use instead of a cash register?

A POS cash register is an all-in-one solution that combines POS system software with cash register hardware, making it a better alternative to a traditional cash register. Plus, POS cash registers can track inventory, collect customer data, and manage staff performance all in one place.

What replaced cash registers?

A POS system replaced the traditional cash register, managing everything from daily sales and inventory tracking across multiple store locations to employee schedules and customer data collection.

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If you’re switching from Lightspeed to Shopify, you’re likely seeking unified commerce capabilities, more features, and improved efficiency.

But migrating an entire store and POS can be tough. There’s customer data to transfer, inventory to manage, and operations to maintain. That’s why we’ve created this roadmap to guide you through the Lightspeed to Shopify migration process.

Table of contents

6 Reasons Brands Migrate from Lightspeed to Shopify

Learn why leading brands move on from Lightspeed and switch to Shopify—the only commerce platform that makes unified commerce simple.

\nRead now\n

Pre-migration planning

Build your migration team

Migrating from Lightspeed to Shopify requires a dedicated team to handle the move:

\nProject Manager: Oversees the entire migration and keeps everything on schedule
\nData Specialist: Handles transfer of sales, customer, and product information.
\nShopify Developer: Sets up the Shopify store, Shopify POS, and integrates necessary systems.
\nOperations Specialist: Manages inventory transfer, staff training, hardware installation, and developing new SOPs for POS processes.

Decide how to migrate your Lightspeed store’s content

Review your current Lightspeed content and see what’s worth keeping. Keep your best content and leave behind low or under-performing materials.

Consider migrating the following store data:

Product
Customer
Historical orders
Review

Choose how to migrate each type of content. Common methods include:

\n\n\n

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Migration Method	Description
Copy paste	Copy the content from your existing Lightspeed store and paste it into your new Shopify store.
CSV import	Export your data into CSV files and import them to your new Shopify store.
Third-party migration apps	Use an app like Migrationpro.
Migration expert	\nHire a Shopify migration services expert to complete your process.

\n\n

How to migrate from Lightspeed to Shopify

This guide will cover using CSV files to complete your migration.

1. Export your product data from Lightspeed

To move or manage your product list, you'll need to migrate the data out of Lightspeed first. This works for any Lightspeed system you use: X-series, E-series, or R-series.

X-series product data

From your Lightspeed X-series admin, go to Catalog > Products.
Click Export list.
Name the file LightspeedProductDownload.csv, and then save the file to your computer.

E-series product data

From your Lightspeed E-series admin, go to Catalog > Products.
Click the Import or Export Products dropdown menu, and then click Export all. Or, select specific products and then click Export selected.
In the dialog, select the Delimiter from the dropdown menu. Delimiters are used to differentiate elements in raw data. You can choose Semi-colon, Comma, or Tab.
Click Download CSV file.
Name the file LightspeedProductDownload.csv, and then save the file to your computer.

R-series product data

From your Lightspeed R-series admin, go to Inventory > Item Search.
Optional: You can filter the data that you want to export using the search filters. Click Search to apply the filters. Only the products in the search are exported.
Click Export.
Name the file LightspeedProductDownload.csv, and then save the file to your computer.

2. Edit your product data export

Edit your CSV file before importing to Shopify:

Get Shopify's product CSV template.
Create a new tab in your LightspeedProductDownload.csv file.
Copy Shopify's column headers into the new tab.
Copy your Lightspeed data into those columns.
Remove the extra tab before importing.

When using the sample file, review these details:

The file includes example products and variants - you must remove all of these before using it for your import.
For inventory:

Single location stores: Use the \"Variant Inventory Qty\" column.
Multiple locations: Use a separate inventory CSV file instead.

International pricing columns (\"Price/International\" and \"Compare At Price/International\") are included but left blank by default. Only fill these if you have special international pricing needs.

You can edit your CSV using Google Sheets, Microsoft Excel, or Numbers.

Review the data type mapping between Lightspeed X-series and Shopify columns. While some columns will map directly between the two systems, Shopify's product CSV includes additional columns not present in your Lightspeed export. These extra columns aren't listed in the mapping but may need your attention.

X-series data

\n\n\n

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Lightspeed Data Type	Shopify Data Type	Action
handle	Handle	Change column name to Shopify data type. Edit the Lightspeed handle to ensure that it conforms to Shopify’s requirements.
Name	Title	Change column name to Shopify data type.
description	Body (HTML)	Change column name to Shopify data type.
supplier_name	Vendor	Change column name to Shopify data type.
product_category	Product category	This column should contain values from Shopify’s standard product categories. Learn about Shopify’s product taxonomy.\n
tags	Tags	Change column name.
variant_option_one_name	Option1 Name	Change column name to Shopify data type.
variant_option_one_value	Option1 Value	Change column name to Shopify data type.
variant_option_two_name	Option2 Name	Change column name to Shopify data type.
variant_option_two_value	Option2 Value	Change column name to Shopify data type.
variant_option_three_name	Option3 Name	Change column name to Shopify data type.
variant_option_three_value	Option3 Value	Change column name to Shopify data type.
sku	Variant SKU	Change column name to Shopify data type.
track inventory	Variant Inventory Tracker	Include your inventory tracking for this variant or product. Use the following values to update the column: shopify, shipwire, amazon_marketplace_web, or blank if inventory isn’t tracked.
inventory_Main_Outlet	Variant Inventory Qty	Change column name to Shopify data type.
retail_price	Variant Price	Change column name to Shopify data type.
supply_price	Cost per item	Change column name to Shopify data type.
active	Status	Indicates whether a product is available to your customers. Ensure your import contains only the following values: • active: the product is active and ready to be sold • draft: the product is a draft and needs to be completed • archived: the product is archived and no longer available to sell

\n\n

E-series data

\n\n\n

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Lightspeed Data Type	Shopify Data Type	Action
Product name	Title	Change column name to Shopify data type.
Description	Body (HTML)	Change column name to Shopify data type.
Brand	Vendor	No action needed. Column names match.
Categories	Product Category	This column should contain values from Shopify’s standard product categories. Learn about Shopify’s product taxonomy.\n
SKU	Variant SKU	Change column name to Shopify data type.
Weight	Variant grams	Change column name to Shopify data type and convert the weight to grams.
Quantity	Variant Inventory Qty	Change column name to Shopify data type.
Price	Variant Price	Change column name to Shopify data type.
\"Compare to\" price	Variant Compare At Price	Change column name to Shopify data type.

\n\n

Review R-series data

\n\n\n

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Lightspeed Data Type	Shopify Data Type	Action
Item	Title	Change column name to Shopify data type.
Vendor	Vendor	No action needed. Column names match.
Category	Product Category	This column should contain values from Shopify’s standard product categories. Learn about Shopify’s product taxonomy.\n
Custom SKU	Variant SKU	Change column name to Shopify data type.
Qty.	Variant Inventory Qty	Change column name to Shopify data type.
Price	Variant Price	Change column name to Shopify data type.
Tax	Variant Taxable	Indicates whether the variant is taxable. Use the following values to update the column: true or false.

\n\n

3. Import your product data

Once you've edited your LightspeedProductDownload.csv file, you're ready to import your products into Shopify.

From your Shopify admin, go to Products.
Click Import.
Click Add file, and then select the LightspeedProductDownload.csv.
Deselect Publish new products to all sales channels, and then click Upload and preview.

Check the import details, then click Import products. Shopify will send a confirmation email to your store account's email address.

After importing, check that everything is transferred correctly. Look at important details like prices, weights, and inventory counts. Some common issues you might encounter:

\n\n\n

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Problem	Solution
Products are imported, but not published.	Make them available to your sales channels.
Products are missing details.	Review the product description and fill in the missing information.
Product variants didn’t import	Add the product to your store manually.

\n\n

Review your product details, like description, images, variants, price, and meta description.
Create product collections so they are easier to find.

4. Export your customer data from Lightspeed

Similar to your product data, the customer data export process depends on which Lightspeed series you use.

X-series

From your Lightspeed X-series admin, go to Customers > Customers.
Click Export list.
Name the file LightspeedCustomerDownload.csv, and then save the file to your computer.

E-series

From your Lightspeed E-series admin, go to Sales > Customers.
Click Import or Export Customers, and then do either of the following:\n
1. To export the full customer list, click Export Customers.
2. To export only selected customers, click Export Selected.
\n
In the dialog, select the Delimiter from the dropdown menu. You can choose Semi-colon, Comma, or Tab.
Click Download CSV file.
Name the file LightspeedCustomerDownload.csv, and then save the file to your computer.

R-series

From your Lightspeed R-series admin, go to Customers > Customers.
Optional: You can filter the data that you want to export using the search filters. Click Search to apply the filters. Only the orders in the search are exported.
Click Export.
Name the file LightspeedCustomerDownload.csv, and then save the file to your computer.

5. Edit your customer data

You won’t be able to import LightspeedCustomerDownload.csv into Shopify without editing CSV first. Download the customer CSV template and then edit your Lightspeed CSV to match the columns.

💡Make sure your file matches Shopify's layout exactly. Your file must have the same headings as the customer CSV template. There is no data mapping support for customer CSV imports.

6. Important your customer data to Shopify

From your Shopify admin, go to Customers.
Click Import.
Click Add file, and then select the LightspeedCustomerDownload.csv.
Click Import customers.
Review the details about the import, and then click Import customers.
Review customer import summary, and then click View all customers.

7. Import your reviews to Shopify

You can’t migrate reviews from Lightspeed to Shopify natively. But you can add them using the following apps from the Shopify App Store:

Judge.me
Loox
Yotpo

8. Export your order history from Lightspeed

The order history export process depends on the Lightspeed series you use. For R-series, use one of the following apps:

X-series

From your Lightspeed X-series admin, go to Sell > Sales history.
Optional: You can filter the data that you want to export using the search filters. Click Search to apply the filters. Only the orders in the search are exported.
Click Export list.
Name the file LightspeedOrdersDownload.csv, and then save the file to your computer.

E-series

From your Lightspeed E-series admin, go to My Sales > Orders.
From the Export orders section, do either of the following:
To export the full customer list, click Export All.
To export only selected customers, click Export Selected.
In the dialog, do the following:

Select the Delimiter from the dropdown menu. You can choose Semi-colon, Comma, or Tab.
Select the order data that you want to download. You can choose All, All but item details, and None.

Click Download CSV file.
Name the file LightspeedSalesDownload.csv, and then save the file to your computer.

9. Import your order history to Shopify

Use one of three apps to import your order history to Shopify:

Post-migration setup

After migrating your data, you can now set up your online store and start selling.

Customize your store
Set up payments
Prepare your shipping options
Set up taxes

Customize your store

Your store comes with a free Shopify theme, but you can customize it or pick a different theme. Choose from Shopify's free themes or buy one from designers in the Theme Store.

Before buying, you can test themes by previewing them with your products and colors, making changes in the editor, and comparing up to 80 different themes.

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Set up payments

To accept credit card payments, you'll need a payment provider. You can use Shopify Payments if available in your country, or choose a third-party payment provider.

Using Shopify Payments saves you money on transaction fees, and you can track all your payments directly in your Shopify dashboard.

Activate Shopify Payments in your admin and choose how to capture payments in your store. After, you’ll need to set up your checkout to process orders:

Set up order fulfillment.
Add your store policies.
Edit your checkout’s customer information settings.

Prepare your shipping options

Set your shipping prices and options before selling. This prevents you from having to give refunds for overcharging or ask customers for more money if you undercharged.

\nCheck your store's address is correct to get accurate shipping rates. Add any other places you ship from.
\nChoose where you'll ship to (like which countries or states).
If you use shipping companies to calculate rates, add your package sizes. They often need the height, width, and depth to figure out costs.
Set your shipping prices for each area you'll ship to.
Choose how you want to handle shipping for your business. Look at different options to find what works best for you.
Decide if you'll pack and ship orders yourself or use a fulfillment service that does it for you.

Set up taxes

Sales tax rules vary by location. Check how to set up taxes in Shopify before you start selling. Shopify can automatically add the right tax based on where your customers live, and you can manually adjust rates if needed.

👉 Make tax season easier with Shopify Tax's automated calculations, tracking, and filing, all from your admin dashboard. Use Shopify Tax to save time, ensure compliance, and get back to growing your business.

Staff accounts and permissions

Give your store staff their own logins for your POS and online store. You can control what parts of your store each person can see and use, keeping your sensitive information secure.

Domain setup and redirects

Disconnect any existing domains you want to transfer from Lightspeed's settings.

Follow these steps to add your domain to Shopify. Note the following:

You can use your old web address, but page links will be different in Shopify. For example, if your shipping policy was at \"example.com/policies/shipping-policy\", in Shopify it might be \"example.com/pages/shipping-policy\".
Before moving, set up redirects for your old page links. This way, when customers use old bookmarks or links, they'll go to the right page instead of seeing an error.

Point of Sale (POS) migration

A slow or outdated POS system can hurt your business. If your POS doesn't connect with all your other business tools, it's causing more problems than it fixes.

But by planning carefully and avoiding common mistakes, you can migrate from Lightspeed to the Shopify POS system without disrupting your business.

Below is a brief overview of the key considerations to help you plan effectively.

Add Shopify POS as a sales channel

If you sell in person at a store or events, use Shopify POS. Add it as a sales channel to your Shopify admin to sell the same products you have online.

From your Shopify admin, go to Settings > Apps and sales channels.
Click Shopify App Store.
Search in the Shopify app store for \"Point of Sale\".
Click Point of Sale.
Click Install.
In your Shopify admin, to accept the data access, click Install.

Choose a plan and download the Shopify POS app

Shopify offers two plans:

\nPOS Lite (free with Shopify plans): Perfect for markets and pop-ups
\nPOS Pro (monthly fee): Best for retail stores, includes advanced features like staff management and detailed reporting

After, download the Shopify POS app from App Store (iOS) or Google Play Store (Android). Log in with your Shopify credentials.

Understand your hardware requirements

When migrating from Lightspeed to Shopify POS, some of your current equipment might still work with Shopify. Check the \"Supported POS hardware\" list to see which equipment you can keep using.

If you are buying new POS hardware, what you need depends on where you sell:

If you run pop-up shops or events, you'll need a device and card reader.
If you have a store, you'll need a device, card reader, and receipt printer.
If you have multiple stores or a warehouse, you'll need all of the above, plus a barcode scanner and cash drawer.

After you receive your hardware, you can connect it to your Shopify POS app.

From Shopify POS, tap ☰ > Connectivity.
Tap Set up hardware.
On the Set up hardware page, tap the type of hardware that you're adding. For example, if you're adding a card reader, then tap Card reader.
Follow the prompts to connect your hardware.

Set up payment methods

If you’ve already set up Shopify Payments earlier, you need to activate it in your Shopify POS app.

From Shopify POS, tap ≡ > Settings > Payment types.
In the Default payment types section, verify that the Credit/Debit option displays Accepted.

You can also process contactless payments on your iPhone or Android device with Shopify Tap to Pay. Learn more about how to:

\nAccept payments with Tap to Pay on iPhone.
\nAccept payments with Tap to Pay on Android.

\"Person — Turn your smartphone into a mobile card reader with Shopify Tap to Pay.

Add POS staff

There are two main ways to add staff to your Shopify POS system.

\nAdmin: These are for employees who need POS access but also might need access to other Shopify features. Think of store managers or full-time employees who might need to do more than just run the register.
\nPOS-only: Available if you have Shopify POS Pro. This option is for employees who only need to use the point-of-sale system, like cashiers or sales floor staff.

👉 Learn how to add POS staff to your new device.

Sync inventory

Download Stocky by Shopify to manage your inventory. You’ll get access to the following features:

Make stock adjustments
Manage low stock products
Print labels with Dymo Label Printing software
Receive stock transfers in POS with a barcode scanner
Create and manage purchase orders
Demand forecasting
Conduct stocktakes
Stock transfers

Setup fulfillment options

Shopify offers flexible fulfillment options to help you serve your customers better, whether they prefer picking up orders in-store or having items shipped to their door.

Pickup in store

Let customers pick up their online orders at any location with in-store or curbside pickup. Set the pickup in-store location by following these steps:

From your Shopify admin, go to Settings > Shipping and delivery.
In the Pickup in store section, click Set up or the › icon.
In the Your locations section, select a location that you want to set up in-store pickup for.
Select This location offers in-store pickup.
In the Expected pickup date section, select a processing time for in-store pickup from the dropdown menu. This information is displayed to your customers.
In the Order ready for pickup notification section, enter pickup instructions for your customers. This field replaces any customizations that you have in the email_body variable in the Ready for pickup notification template.
Click Save.

Shipping from store

If you have Shopify POS Pro, you can ship items from your store to customers. When a customer wants an item delivered (instead of taking it home from your store), you can add their items to cart, enter their shipping address, and choose from available shipping rates based on your settings.

Run your store more efficiently with Shopify

Moving to Shopify transforms your retail operation from a collection of parts into a single powerful engine. By unifying all your sales channels, inventory, and customer data in one seamless platform, you'll gain the agility to grow without the growing pains.

While migrating from Lightspeed requires some upfront effort, the benefits of a truly connected system will transform how you operate. Make the switch to Shopify and join the retailers who are already delivering the connected shopping experiences customers expect.

Instant demo: See Shopify POS in action

Discover how Shopify POS helps you manage in-store and online sales from one powerful platform.

\nTry now\n

","Making the switch from Lightspeed to Shopify is easier than you think. With this migration guide, you’re set for a smooth transition.","

Making the switch from Lightspeed to Shopify is easier than you think. With this migration guide, you’re set for a smooth transition.

",{"_1941":1968,"_337":-5,"_1184":2021},"Making the switch from Lightspeed to Shopify is easier than you think. With this migration guide, you’re set for a smooth transition. ",{"_1941":1971,"_22":1972,"_1973":1974,"_1975":1398},[-5,-5,-5,-5,-5,-5,-5],{"_1941":1942,"_161":2025,"_1478":2026,"_337":2027,"_1946":2028,"_1948":2029,"_1958":2031,"_126":2032,"_1962":2033,"_1964":2034,"_1966":2035,"_1969":2037,"_1976":2038,"_1978":2030,"_1979":-5,"_1980":-7,"_1981":-7,"_1982":-7,"_1983":2007,"_1985":2028},"gid://shopify/Article/562673025058","migrate-from-clover-to-shopify","How to Migrate from Clover to Shopify","2025-03-02T19:47:01Z",{"_1941":1950,"_381":2030,"_1952":-5,"_1954":1955,"_1956":1957},"https://cdn.shopify.com/s/files/1/1246/6441/articles/migratie-clover_Shopify-Retail-Blog-Header-Image_f57bec08-947a-4af2-a6f3-d9eee3bf6175.jpg?v=1740944934",[2016],"

If you're still running separate systems for online and in-store sales, you're leaving growth opportunities on the table.

Today's retail success demands more than just connecting multiple sales channels—it requires truly unified commerce where every part of your business works as one seamless system. Shopify makes this possible by bringing all your sales channels, inventory, and customer data together in a single platform, eliminating the need for complex integrations or middleware.

Ready to move beyond Clover's limitations? Here's your step-by-step guide to a smooth transition.

Table of contents

The future of retail: why unified commerce is no longer optional

New research shows businesses using unified commerce platforms like Shopify POS see 22% better total cost of ownership and 20% faster implementation. Learn what this means for your retail strategy.

\nGet the report\n

Pre-migration planning

Assemble your migration team

Moving from Clover to Shopify needs a well-organized team to handle all aspects of the transition. Here are the key team members:

\nProject Manager: Oversees the entire migration and keeps everything on schedule
\nData Specialist: Handles transfer of sales, customer, and product information
\nShopify Developer: Sets up the Shopify store and integrates necessary systems
\nOperations Specialist: Manages inventory transfer and staff training, as well as hardware installation and developing new SOPs for POS processes.

Choose how to migrate your Clover store’s content

Decide what data and content to migrate to Shopify. Consider purging any old, low-performing content and give your business a fresh start. Consider migrating the following types of data:

Product
Customer
Historical orders
Review

Decide how to migrate each type of content. Common methods include:

\n\n\n

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Migration Method	Description
Copy paste	Copy the content from your existing Clover store and paste it in your new Shopify store.
CSV import	Export your data into CSV files, and import them to your new Shopify store.
Third-party migration apps	Use apps like QuickSync for Clover.
Migration expert	\nHire a Shopify Partner to manage your migration.

\n\n

How to migrate from Clover to Shopify

This guide will cover using CSV files to make the migration.

1. Export your product item data from Clover

Export your item data from Clover to a CSV file. You can export only a full item list.

Log in to Clover.
From your Clover dashboard, click Items > Item List.
Click ⋮, and then click Export.
Name the file as CloverItemDownload.csv, and save it to your computer.

Edit your item CSV file

Download and view the product CSV template, then edit your CloverItemDownload.csv file to match the format. Copy the column headers, then copy and paste your Clover import data into the Shopify product CSV template.

💡Make sure your CSV file contains only the product CSV templated data from your Clover store before you import it.

Review the following details:

The sample file shows how to format your data with one example product. When making your own file, delete these example entries before importing your real products.
If you have just one store location, use the \"Variant Inventory Qty\" column to set stock levels. For multiple store locations, you'll need to use a separate inventory CSV file instead.
The file includes columns for international pricing, but they're empty since these products don't need special prices for different countries.

Check this table to see how Clover's data matches with Shopify's data. Delete any columns from your Clover file that aren't shown here. Note that Shopify has some extra columns not found in Clover. You may need to look these up separately.

\n\n\n

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Clover Data Type	Shopify Data Type	Action
Name	Title	Change column name to Shopify's data type.
Hidden	Status or Published	Decide which column you want to use for Hidden. Consider mapping Hidden to Status or Published column in Shopify’s product CSV. If you map to the Status column, use active or draft values. If you map to the Published column, then use TRUE or FALSE values.
SKU	Variant SKU	Change column name to Shopify's data type.
Quantity	Variant Inventory Qty	Change column name to Shopify's data type.
Price	Variant Price	Change column name to Shopify's data type.
Cost	Cost per Item	Change column name to Shopify's data type.
Tax Rates	Variant Taxable	Change column name to Shopify's data type.

\n\n

Import your item data to Shopify

Once you've edited your Clover file, you can import it into Shopify.

From your Shopify admin, go to Products.
Click Import.
Click Add file, and then select the CloverItemDownload.csv.
Deselect Publish new products to all sales channels, and then click Upload and preview.
Review the details about the import, and then click Import products.

After uploading, you'll get a confirmation email at the address linked to your Shopify store.

Confirm and organize products

After importing your products, double-check that everything transferred correctly. Look at important details like prices, weights, and inventory counts.

Some common issues you might encounter:

\n\n\n

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Problem	Solution
Products are imported, but not published.	Make them available to your sales channels.
Products are missing details.	Review the product description and fill in the missing information.
Product variants didn’t import	Add the product to your store manually.

\n\n

Review your product details, like description, images, variants, price, and meta description.
Create product collections so they are easier to find.

2. Export your customer data from Clover

Migrating your customer data lets you continue communicating with them on Shopify. Export your data to a CSV file.

Log in to Clover.
From your Clover dashboard, click Customers > Customer List.
Click ⋮, and then click Download.
Name the file as CloverCustomerDownload.csv, and save it to your computer.

Edit the customer CSV file

Download the customer CSV template and then edit your CloverCustomerDownload.csv to match it.

💡Make sure your file matches Shopify's layout exactly. Your file must have the same headings as the customer CSV template. There is no data mapping support for customer CSV imports.

Change the following column names in your CloverCustomerDownload.csv

\n\n\n

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Clover Data Type	Shopify Data Type
First Name	First Name
Last Name	Last Name
Email Address	Email
Marketing Allowed	Accepts Email Marketing
Address Line 1	Default Address Address1
Address Line 2	Default Address Address2
City	Default Address City
State / Province	Default Address Province Code
Country	Default Address
Country Code	Country Code
Postal / Zip Code	Default Address Zip
Phone Number	Phone

\n\n

Note: Your CloverCustomerDownload.csv will have a column titled Address Line 3. Shopify has no matching data set for it. Consider merging the data with the Address Line 2 column.

Import your customer data to Shopify

From your Shopify admin, go to Customers.
Click Import.
Click Add file, and then select the CloverCustomerDownload.csv.
Click Import customers.
Review the details about the import, and then click Import customers.
Review customer import summary, and then click View all customers.

3. Import your reviews

You can’t migrate reviews from Clover to Shopify. But you can add them using the following apps from the Shopify App Store:

Judge.me
Loox
Yotpo

4. Transfer order history from Clover

Here is how to transfer your order data to a CSV file from Clover:

From your Clover dashboard, click Salesactivity > Orders.
Use the filters to select which orders you want to export.
Click EXPORT ORDERS FROM THIS PAGE.
Name the file as CloverOrdersDownload.csv, and save it to your computer.

Then, import your order history to Shopify using one of three apps:

Shopify POS offers 22% lower TCO

See how Shopify POS reduces retail operating costs and increases revenue better than the competition, based on real data and research conducted by an independent consulting firm.

\nGet the report\n

Post-migration setup

Now that you’ve migrated your data, set up your online store to sell:

Store design and customization

Shopify provides a default theme when you open an account, but you can customize it or choose from free themes developed by Shopify or paid themes from third-party designers in the Theme Store.

You can test paid themes before purchasing by previewing them with your products and brand colors, making customizations in the theme editor, and comparing up to 80 different themes.

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Payment provider configuration

Set up a payment provider so you can accept card payments from customers. Shopify Payments is available in certain countries, and you can use third-party payment providers.

💡 With Shopify Payments, you avoid paying third-party transaction fees and can view payouts from your Shopify admin.

Activate Shopify Payments in your admin and choose how to capture payments in your store. After, you’ll need to set up your checkout to process orders:

\nSet up order fulfillment.
\nAdd your store policies.
Edit your checkout’s customer information settings.

Shipping setup

Set up your shipping before you start selling. This helps avoid having to give refunds for charging too much, or asking customers to pay extra because you didn't charge enough.

Here's what to do:

\nCheck your store's address is correct to get accurate shipping rates. Add any other places you ship from.
\nChoose where you'll ship to (like which countries or states).
If you use shipping companies to calculate rates, add your package sizes. They often need the height, width, and depth to figure out costs.
Set your shipping prices for each area you'll ship to.
Choose how you want to handle shipping for your business. Look at different options to find what works best for you.
Decide if you'll pack and ship orders yourself or use a fulfillment service that does it for you.

Tax configuration

You'll need to charge sales tax on your products. The rules about sales tax change depending on where you are. Before you start selling, make sure you understand how to set up taxes in Shopify.

When you set up shipping, Shopify can automatically add the right sales tax based on where your customers live. You can adjust tax rates for certain areas or specific products manually if you need to change them.

Staff accounts and permissions

Add staff members who help run your store by giving them their own login details. You can control what parts of your store each person can see and use, keeping your sensitive information secure.

Domain setup and redirects

You might need to disconnect any existing domains you want to transfer from your previous platform's settings.

Follow these steps to add your domain to Shopify. Note the following:

You can use your old web address, but page links will be different in Shopify. For example, if your shipping policy was at \"example.com/policies/shipping-policy\", in Shopify it might be \"example.com/pages/shipping-policy\".
Before moving, set up redirects for your old page links. This way, when customers use old bookmarks or links, they'll go to the right page instead of seeing an error.

Point of Sale (POS) migration

If you have a retail location or sell products at events, you can use Shopify POS to sell face-to-face. Once you've added your products to your Shopify store online, you can add Point of Sale as a sales channel in your Shopify admin.

From your Shopify admin, go to Settings > Apps and sales channels.
Click Shopify App Store.
Search in the Shopify app store for \"Point of Sale\".
Click Point of Sale.
Click Install.
In your Shopify admin, to accept the data access, click Install.

Choose a plan and download the Shopify POS app

Shopify offers two POS subscriptions:

\nPOS Lite (free with Shopify plans): Perfect for markets and pop-ups
\nPOS Pro (monthly fee): Best for retail stores, includes advanced features like staff management and detailed reporting

After, download the Shopify POS app from App Store (iOS) or Google Play Store (Android). Log in with your Shopify credentials.

Understand your hardware requirements

When migrating from Clover to Shopify POS, some of your current equipment might still work with Shopify. Check the \"Supported POS hardware\" list to see which equipment you can keep using.

If you are buying new POS hardware, what you need depends on where you sell:

For pop-up shops & events, you might need a supported device and card reader.
\nFor a permanent retail location, you might need the above and a receipt printer.
\nFor multiple stores or a warehouse, you might need the above, plus a barcode scanner and cash drawer.

After you receive your hardware, you can connect it to your Shopify POS app.

From Shopify POS, tap ☰ > Connectivity.
Tap Set up hardware.
On the Set up hardware page, tap the type of hardware that you're adding. For example, if you're adding a card reader, then tap Card reader.
Follow the prompts to connect your hardware.

Set up payment methods

If you’ve already set up Shopify Payments earlier, you need to activate it in your Shopify POS app.

From Shopify POS, tap ≡ > Settings > Payment types.
In the Default payment types section, verify that the Credit/Debit option displays Accepted.

You can also process contactless payments on your iPhone or Android device with Shopify’s Tap to Pay. Learn more about how to:

\nAccept payments with Tap to Pay on iPhone.
\nAccept payments with Tap to Pay on Android.

Add POS staff

There are two main ways to add staff to your Shopify POS system.

\nAdmin: These are for employees who need POS access but also might need access to other Shopify features. Think of store managers or full-time employees who might need to do more than just run the register.
\nPOS-only: Available if you have Shopify POS Pro. This option is for employees who only need to use the point-of-sale system, like cashiers or sales floor staff.

👉 Learn how to add POS staff to your new device.

Sync inventory

Download Stocky by Shopify to manage your inventory. You’ll get access to the following features:

Make stock adjustments
Manage low stock products
Print labels with Dymo Label Printing software
Receive stock transfers in POS with a barcode scanner
Create and manage purchase orders
Demand forecasting
Conduct stocktakes
Stock transfers

Setup fulfillment options

Shopify offers flexible fulfillment options to help you serve your customers better, whether they prefer picking up orders in-store or having items shipped to their door.

Pickup in store

Let customers pick up their online orders at any location with in-store or curbside pickup. Set the pickup in store location by following these steps:

From your Shopify admin, go to Settings > Shipping and delivery.
In the Pickup in store section, click Set up or the › icon.
In the Your locations section, select a location that you want to set up in-store pickup for.
Select This location offers in-store pickup.
In the Expected pickup date section, select a processing time for in-store pickup from the drop-down menu. This information is displayed to your customers.
In the Order ready for pickup notification section, enter pickup instructions for your customers. This field replaces any customizations that you have in the email_body variable in the Ready for pickup notification template.
Click Save.

Shipping from store

For stores using Shopify POS Pro, you can offer shipping services from your retail location.

When processing a ship-to-customer order, you'll start by adding items to the cart and collecting the customer's shipping details. The system will display available shipping rates based on your configured options, whether they're weight-based, price-based, or carrier-calculated.

Run a future-ready retail operation with Shopify

Moving to Shopify unlocks what today's fastest-growing retailers already know: one unified system beats a dozen disconnected tools. With a truly unified commerce solution, you'll eliminate the complexity of managing separate systems and gain the agility to adapt as retail continues to evolve.

While migrating from Clover requires some upfront effort, the benefits of having all your sales channels, inventory, and customer data in one seamless platform will transform how you operate. Make the switch to Shopify and join the retailers who are already delivering the connected shopping experiences customers expect.

Instant demo: See Shopify POS in action

Discover how Shopify POS helps you manage in-store and online sales from one powerful platform.

\nTry now\n

","Learn how to migrate your retail business from Clover to Shopify with our step-by-step guide. Save money and simplify your operations.","

Learn how to migrate your retail business from Clover to Shopify with our step-by-step guide. Save money and simplify your operations.\n

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Exceptional customer service is often the key to long-term business sustainability. But it’s one thing to commit to quality service, and another to provide it consistently.

When faced with customers bringing external problems and frustrations to service calls, having a skilled, motivated, and properly trained customer service team that is consistently meeting customer expectations and solving pain points is a necessity.

Great customer service training can help equip your team to handle difficult calls, efficiently resolve issues, and even convert brand skeptics into loyal customers. Here’s what to include in your customer service training, and 19 ideas to help you get started.

Table of contents

Manage growing retail teams with Shopify POS

\nDiscover Shopify POS\n

What is customer service training?

Customer service training refers to the curriculum and programming used to help your customer service representatives resolve customer issues and provide a quality customer experience.

It includes both new employee onboarding and ongoing training and development for existing employees. For example, you might have a standard new hire onboarding training and also hold semiannual training sessions with your entire customer service department.

Customer service training topics

Good customer service training programs include a wide range of topics—from how your products work to how to manage an irate customer’s call. Consider covering these customer service training topics in your sessions:

Policies and procedures

Effective training starts with making sure your employees are oriented to your customer service standards and support processes.

To respond to a customer request, your team members need to understand your service expectations and the parameters around actions like offering a refund or a policy exemption. Devote some time to your customer support handbook, your company’s core values, and your customer communication guidelines.

Product knowledge

Deep knowledge of your products or services can help your customer service agents respond to customer queries. In addition to providing your team with product documentation, devote training time to product and service details.

Consider providing information about key features, common customer problems, frequently asked questions (FAQ), and recommendations on troubleshooting approaches.

Communication skills

Good communication skills can help your customer service representatives identify customer concerns and leverage service interactions to build loyalty. Training your team in specific written and spoken communication skills can help them communicate and identify the tone and language best suited to a specific customer interaction.

Problem solving

Customer service frequently involves complex customer problems—and there’s no handbook or training that can cover every situation your customer service agents will encounter.

Instead, you can help your customer service reps develop their critical problem-solving skills and make sure they have access to the strategies and resources they’ll need to provide solutions for a variety of situations, from returns and exchanges to product malfunctions.

Crisis management

Customer service reps’ responsibilities include dealing with frustrated or even angry customers. Conflict management training can help them productively de-escalate conversations and communicate effectively with empathy and care, which can protect your company’s reputation and even turn frustrated customers into loyal advocates for your brand.

Point-of-sale system

Training on your POS system helps staff handle customer payments smoothly. Teach team members how to ring up sales, give discounts, process returns, and fix common system problems. Regular practice helps employees work faster and keep lines moving.

Best customer service training ideas for retailers

The customer service training process can involve a mix of instructor-led training sessions, small group activities, and other customer service initiatives. Here are training ideas to help you get started and keep your reps engaged:

1. Use training mode for quick onboarding

Shopify's POS system makes training new staff easier with dedicated profiles that have \"Training\" mode. This lets new team members practice using the system without worry. They can learn how to handle sales, returns, and customer questions in a safe way that doesn't affect your real store data.

New staff learn faster, feel more confident, and make fewer mistakes when working with real customers. Plus, your team can get up to speed without the stress of making costly errors.

2. Train staff on a mobile POS

Let your staff move around the store instead of staying stuck behind a counter. Show your team how to help customers anywhere in the store, check if items are in stock, and take payments on the spot.

With Shopify’s Tap to Pay, any smartphone can take card payments without extra equipment. This freedom to help customers wherever they are cuts down on long lines, makes shopping more pleasant, and gives your team more chances to connect with customers.

3. Teach how to use customer profiles

Help your team give better service with Shopify's unified customer profiles that keep all customer information in one place. Staff can easily see what customers bought before, their contact info, and what they like. This helps them talk to customers more personally and suggest products they will actually want.

Make sure your team checks these profiles before helping customers. This kind of personal touch makes customers feel valued and more likely to come back to your store.

Tecovas built custom UI extensions in Shopify POS that display customer buying habits and preferences at checkout, enabling staff to recommend specific boot styles or complementary accessories like socks or shoe care kits based on past purchases, while also offering complimentary boot shines and drinks to enhance their \"radical hospitality\" shopping experience.

4. Avoid saying no

Customer service representatives can’t grant every request—but a skilled agent avoids saying no, or variations of negative responses like, “We can’t help you with that.” Guide your team members to respond to customers in a way that de-emphasizes the negative and focuses on the positive—what you are able to do for them.

For a training exercise, consider creating a customer service script that includes a series of requests that the agent is unable to grant, and include response options. The objective is to keep the conversation moving forward in a constructive way and provide helpful information while affirming the customer’s point of view without giving negative responses.

If you are able to satisfactorily address a customer’s pain points and solve their problem, you can be better positioned to differentiate yourself against the competition when it comes to excellent customer service.

5. Teach stress reduction techniques

Customer service reps are on the front lines of your business, and that means they deal with a unique kind of workplace stress. From resolving complex issues on the spot, to navigating difficult customers, to answering the same question for the hundredth time, the emotional weight of the job can be exhausting.

In fact, 41% of employees report high stress levels while 47% of employees in the US and UK say work is their primary source of stress.

Simple strategies like regular check-ins and recognition for hard work, and proactive support like stress management training, mental wellness resources, and open-door policies can help keep stress levels in check and contribute to a healthier, happier workplace.

6. Use small-group role-playing

Effective customer support training programs engage their participants. One way to boost engagement is to have your customer service employees role-play conversations.

Split your team members into groups of two and provide each team with two prompts containing common customer queries, such as, “I can’t figure out how to integrate the platform with your website. Can you help me?” or, “How can I get a refund?” Have one employee play the customer and the other portray the customer service role. When the mock call is finished, switch roles.

When all teams are done, have a discussion with the full group in which team members share challenges, outcomes, and questions.

7. Mock customer calls

Mock calls are one of the oldest training techniques, and for good reason: they work. These practice sessions help support reps perfect their messaging, sharpen their pitches, and strengthen their objection-handling skills.

Whether it's explaining a new product feature or justifying pricing to a new customer, mock calls create a low-risk environment in which reps can refine their approach, receive constructive feedback, and continuously improve their performance.

8. Use recorded calls

When calling customer service departments, it’s not unusual to be informed that a call is being recorded for quality and training purposes. Recorded calls can be a beneficial training resource because they give you the opportunity to analyze responses to a variety of customer situations.

Select both routine calls and special cases to give your team a sense of what different customer complaints look like, and challenge reps to think through the more difficult situations.

Consider compiling a quality assurance checklist so each team member can assess whether the interactions during the recorded calls are following the company best practices and meeting the customer’s needs.

9. Conduct personality testing

Personality tests are questionnaires designed to analyze individual traits. Typically, they group individual test-takers into categories and provide insights into how individuals in each category respond to specific stimuli.

Examples include the Myers-Briggs Type Indicator (MBTI) and Enneagram personality tests. They can help your customer service representatives understand their fears, motivations, and behavioral patterns. Increasing self-awareness can support emotional intelligence, which can improve both customer relations and dynamics within your company.

10. Incorporate DEI training

Customer service representatives interact with customers from a wide range of demographic backgrounds. Diversity, equity, and inclusion (DEI) training can help your team members embrace language and communication practices that are welcoming, affirming, and accessible to people from a variety of backgrounds and create an inclusive retail experience.

11. Engage other departments

Engaging employees from marketing, sales, product development, and other departments can provide your team with a fresh perspective on the customer service process.

Review service calls together to gain additional insight into responses to customer service interactions, and consider cross-training to learn about customer experiences across departments. Taking these steps can help you troubleshoot common issues and develop best practices that can be shared with other departments for a more seamless customer experience, whether online or retail.

Knowing how your customers interact with and experience your products can also help you improve product offerings or refine sales and marketing efforts.

12. Shadow senior team members

Pair new or inexperienced team members with well-trained agents, and have the newer team members “shadow” their senior counterparts for a day—from service calls to departmental meetings.

Leave time after each training call and throughout the day for the mentor and mentee discussions. This type of ongoing mentorship can help newcomers learn from their more experienced peers—and senior customer service agents can improve their own skills through intentional reflection and feedback.

13. Hold live demonstrations

Leverage the skills of your most experienced customer support reps by having newer team members listen in on live calls or watch live chats. Having a group observe in real time how senior agents handle the best and more difficult (or irate) customer interactions offers valuable lessons in active listening and responses.

When the call or chat ends, encourage feedback. For example, ask your employees to identify what the service representative did well, or note any moments when the team member might have provided a different response instead. Seizing these opportunities can build reps’ confidence and improve levels of customer satisfaction.

14. Host product knowledge games

Customer service training games are a fun and lighthearted way to motivate employees and boost engagement. Consider hosting a quiz show to test your team’s product knowledge.

Design “Jeopardy!” or other trivia-based questions, then divide employees into teams and have them compete to show off their knowledge. You can even provide prizes like gift cards or company merch for the winning team.

15. Host lunch and learns

Lunch and learns are low-cost, high-impact informal sessions that allow employees to share knowledge, skills, industry insights, or best practices, and develop valuable skills—especially in support roles, where explaining complex topics is part of the job. They're also a great way to strengthen team relationships in a relaxed, low-pressure setting.

Support agents, for example, can sharpen their communication skills by presenting de-escalation tactics or product walkthroughs, which translate directly into better customer service. When thoughtfully executed, lunch and learns make learning feel natural and fun rather than another corporate obligation.

16. Invite customer service experts to teach

Want to level up your customer service team? Bring in the experts. Whether they’re industry experts, customer service leaders, or successful entrepreneurs, they come with firsthand knowledge, proven strategies, fresh perspectives, and real-world stories that help your reps sharpen their skills and rethink their approach.

Hearing from industry leaders or top-performing customer service pros gives reps a fresh perspective on what it takes to provide exceptional support. These speakers don’t just share tips—they create opportunities for networking and mentorship, helping your team grow beyond their day-to-day tasks. Look for insightful, dynamic, and engaging speakers who will make your employees feel motivated and equipped to deliver exceptional service.

17. Make competitor calls

Closely follow the competition by engaging members of your team to call a competitor’s service line and ask the customer service agent a few questions about product features and request more information.

Have the caller take notes on the service representative’s tone and ability to answer customer inquiries, and about the follow-up information provided. Then, have them provide a rating for each rep along with supporting commentary.

Incorporating this into your market research and competitive analysis can help you gain a better understanding of the customer’s perspective, and learn from the competition’s approach.

18. Use secret shoppers

Whether hired professionals or undercover employees, mystery shoppers give you an unfiltered view of how your team interacts with customers, uncovering strengths and weaknesses in real time.

The goal is better service and results—not catching employees off guard. Patterns observed over time through secret shoppers help retailers identify gaps in service that might be overlooked internally, and uncover training opportunities through which to share constructive feedback.

19. Offer refresher training

As your retail strategy, product lineup, and company policies evolve, so should your team’s knowledge. Regular refresher courses help reinforce best practices, troubleshoot common customer service issues, and align your reps with how your brand wants to communicate with customers.

💡Pro tip: Use Shopify training checklists and guides to help your team stay agile and ready to tackle new challenges.

Improve your customer experience with these staff training ideas

A poor customer service experience will stop 43% of shoppers from making a repeat purchase from a brand. That's why effective staff training is crucial for building customer loyalty and driving repeat sales. The right combination of training strategies and technology can transform your customer service from good to exceptional.

Shopify POS makes training easier by providing one intuitive system for all retail operations. Features like Training mode let new staff practice risk-free, while complete customer profiles and mobile checkout capabilities help them deliver personalized service from day one. Plus, you can extend your capabilities with specialized tools for scheduling, payroll, and team management—all building upon the same platform that powers your core retail operations.

Instant demo: See Shopify POS in action

Discover how Shopify POS helps you manage in-store and online sales from one powerful platform.

\nTry now\n

Customer service training ideas FAQ

What are the 5 most important skills in customer service?

The five most important customer service skills are:

Active listening
Empathy
Patience and understanding
Problem solving
A friendly and helpful attitude

What type of training is needed for customer service?

Customer service training should cover hard skills—like product knowledge, company goals, and policies—and soft skills, like active listening, problem solving, and conflict resolution that shape customer interactions.

How do I create a customer service training plan?

Follow these steps to create a customer service training plan:

Assess your team’s training needs by identifying knowledge gaps and skills gaps.
Set clear training goals and objectives.
Assess the available resources for your training program.
Determine the most suitable training method for your team.
Develop a training curriculum.
Set a training timeline.
Establish how to measure effectiveness (success metrics and benchmarks).

What is the most important factor in customer service training?

Focused, practical learning content that meets your support team and business's needs is the most important factor in customer service training. When reps know exactly how to handle issues, they resolve problems faster, boost customer satisfaction, and feel more confident in their roles.

","Good customer service skills can boost brand loyalty and increase sales. Learn top customer service training ideas to take your team to the next level."," $\"A$

Good customer service skills can boost brand loyalty and increase sales. Learn top customer service training ideas to take your team to the next level.

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You likely didn’t get into the retail business to have a list of operational expenses as long as your arm. But to open a store and connect with customers, you’ll need a solid tool stack and team—and that comes at a cost.

Whether it’s utilities, licenses, salaries, or insurance, financial management is an important part of operating a profitable business. Only when you know how much it costs to keep the lights on can you set realistic revenue targets.

Unsure where to start, or keen to know whether you’re paying over the odds for your outgoings? This guide shares the most common retail monthly store expenses and the average cost of each.

Table of contents

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See how Shopify POS reduces retail operating costs and increases revenue better than the competition, based on real data and research conducted by an independent consulting firm.

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Commerce platforms

Commerce platforms include software for operating your business. They power your online store and assist with retail tasks such as inventory management, marketing, payment processing, and customer management.

Retail businesses with a physical and digital presence need two core systems: an ecommerce platform to sell online and a POS system to process in-store transactions. But things get expensive (and complex) when you have separate systems to manage both aspects of your business.

Shopify natively integrates both under a single subscription, allowing you to manage your entire business from one dashboard. This unified strategy gives a single source of truth for all product, order, and customer data, removing complex and fragmented third-party integrations and lowering operational costs.

The benefits of this approach are proven. According to a recent POS Market report, retailers using Shopify POS:

Save 22% on total cost of ownership (TCO) by removing expensive integrations and reducing maintenance costs.
Save 10+ hours on inventory management and 5+ hours on data reconciliation every month.
Experience up to a 150% increase in omnichannel gross merchandise value.

Meet the point of sale for every sale

Only Shopify unifies your sales channels and gives you all the tools you need to manage your business, market to customers, and sell everywhere in one place — in store and online.

\nDiscover Shopify POS\n

Apps

Apps give your commerce system extra functionality. This makes the platform customizable—you can scale up (or down) as you grow, without the need to migrate platforms or find another vendor that offers every feature as standard.

The Shopify App Store is home to over 8,000 apps, many of which integrate with the POS system to give extra functionality to your setup. For example, you could:

Sell on social media with the free Google, Facebook and Instagram apps
Manage your inventory with the free Stocky app\n
Launch a customer loyalty program with apps like Smile\n
Personalize your email marketing campaigns with tools like Klaviyo\n
Communicate with customers with the free Shopify Inbox app
Schedule staff rotas with employee management tools like EasyTeam\n

Exactly how much you’ll pay for each app depends on the vendor and their pricing tiers. Consider starting with a monthly app budget of $50 to $200, and take advantage of free trials before committing to a particular tool.

Business insurance

Retailers need a basic insurance package to protect against costly accidents, lawsuits, and property damage. Even a standard accident like a slip-and-fall in your store can cost thousands in medical bills and legal fees.

Insurance provider Insureon shares a general breakdown of how much you can expect to pay for each policy:

$95 per month for a business owner’s policy, which covers customer injuries and damage to commercial property.
$86 per month for worker’s compensation insurance, which covers medical expenses for retail staff who are injured on the job.
$42 per month for general liability insurance, which covers legal fees related to injuries that happen in-store and damage to a client’s property.

There are other retail insurance policies you might need depending on the type of business you’re operating. For example, you might need cyber insurance—around $57 per month—to protect against data breaches if you sell online. You might also need specialist insurance like commercial auto (for delivery operations) or liquor liability (if you sell alcohol), which can range between $28 and $171 per month.

Rent

Rent tends to be the highest fixed cost for any retailer. In 2024, the average rent for mall spaces was around$33 per square foot, yet there are extra retail store costs to be aware of with this location—such as common area maintenance, security, and marketing fees.

General retail spaces like standalone stores or strip mall locations cost about $25 per square foot. These commercial spaces might have less natural foot traffic than malls, but they often give you more control over your space and lower overall fixed costs.

Don’t have this much to spend on a fixed location? Opt for alternatives, such as pop-up shops or shared retail spaces. These don’t have a fixed monthly cost. You can scale up and down as needed while building in-person customer connections.

Maintenance

Your sales volume and customer experience depend on how well your store is maintained. Equipment failures, like broken AC units or damaged flooring, can also increase accident risks.

There are two ways to approach maintenance:

\nDo it yourself. Task your retail staff with basic cleaning duties, such as floor cleaning, dusting, and restroom maintenance. Bake these into your opening and closing procedures to keep your store clean.
\nOutsource it. Specialist contractors can service HVAC units, run electrical checks, and correct any plumbing outages. Don’t just save these services for when you need them—unplanned equipment downtime can cost you thousands of dollars per hour in sales, making preventive maintenance crucial.

Setting aside 1% to 2% of your store’s annual revenue for unexpected repairs and ongoing maintenance is wise. You’ll have a pot to dip into whenever you need it.

Taxes and licenses

Running a retail store requires various licenses, permits, and ongoingtax obligations.

A basic business license permits you to operate within a certain jurisdiction. The typical cost is between $15 to $300 annually, depending on your state and type of business. Specialist retailers—such as food businesses or alcohol manufacturers—may need additional licenses.

Plus, depending on where you have nexus (a physical presence), you may need to apply for a sales tax permit and collect sales tax on eligible products. Rates vary from 2.9% to over 7.25% at the state level. Local jurisdictions may add their own taxes, pushing total rates above 10% in some areas.

💡Tip: Shopify Tax lets you manage these different jurisdictions to remain compliant, collect the appropriate taxes, and file them with each state from your Shopify admin.

\n\n

Inventory

Inventory management has long been a costly challenge for retailers. Aside from the obvious expense of buying stock to later resell, there are additional monthly expenses to consider when budgeting inventory costs:

\nWarehouse and storage costs, which average $8.31 per square foot. If you're looking to scale, consider third-party logistics providers (3PLs) who can store and fulfill orders on your behalf. Costs range between 20¢ to $5 per item.
\nRaw materials for manufacturing. Initial inventory costs vary by industry and are sometimes subject to seasonal fluctuations. For example, agricultural ingredients often cost more during the off-season. Plan to purchase around these cycles when possible. Consider finding your optimal order quantity that balances bulk discounts against storage costs.
\nFinished goods for resale. For every dollar retailers earn, they have around $1.37 in inventory in stock. Keeping a tab on your inventory costs would help you avoid costly mistakes.
\nPackaging materials cost about 10% of the product's retail price and vary depending on sales volume, product fragility, and shipping methods. Sustainable packaging may cost more initially but can save money in the long term—around 50% of consumers are willing to pay more for sustainable packaging.

Utilities

Utility costs include electricity, natural gas, water and sewer charges, power, and waste management. Most landlords don’t include these bills in their monthly rent, making them an additional expense for retailers.

Electricity costs for small business owners typically range from $500 to $2,000 monthly. However, utility costs are notoriously hard to estimate. Your bill will depend on factors like your store's square footage, location, local utility rates, hours of operation, and the type and age of your equipment. A store open seven days a week will naturally have higher utility costs than one open during the weekend.

If you find that your store’s operating expenses are too high, there are several techniques to cut costs associated with utilities:

Drop the thermostat down by a few degrees.
Opt for energy-efficient lighting and HVAC systems.
Reduce your operational hours to only stay open when foot traffic is guaranteed.
Turn off lighting when the area is not in use, such as fitting rooms or stockrooms.

Marketing and advertising

Marketing and advertising spread the word about your store. It’s difficult to estimate how much either cost—you might spend more during peak shopping events (such as Black Friday) and less when you build a loyal customer base.

Our data shows businesses spend between 7% and 10% of their revenue on marketing. However, there was a unique correlation between a business’s size and how much it spent: the less money it made, the more it spent on marketing strategy. The inverse was true, too.

There are ways to bring this expense down and advertise for free:

Start an email newsletter to share new products, promotions, or customer stories with subscribers.
Find the social media channels your audience is active on and craft a content strategy to build an audience.
Start a word-of-mouth program that incentivizes existing customers to share your products with a friend. You’ll only pay out a commission when the new customer makes a sale.
Write press releases to share exciting store news and send them to journalists at local publications.
Create a branded hashtag to encourage customers to share photos and videos of your products, which you can repurpose on social media.

Internet and phone

Internet and phone service are lifelines for any store. You’ll need a strong, reliable WiFi service to power your POS system and offer free internet connectivity to customers in-store. Depending on your provider and any introductory discounts, this can cost around $35 to $60 per month.

Phone service also gives customers a way to contact you before they visit—whether to check a product’s availability or get directions to your store. According to one provider, small businesses can expect to pay between $20 and $30 monthly for basic internet-powered phone lines.

For either option, consider bulk pricing for multiple lines, consolidating accounts under one contract, and opting for annual billing to cut costs.

Salaries

Staffing costs are one of the biggest monthly expenses for retailers, accounting for around 15% to 25% of your total revenue. Yet it’s a valuable investment—growing your headcount allows you to serve more customers, keep your store safe, and generate more sales.

According to the job site Indeed, here’s what you can expect to pay for common retail positions:

Retail sales associates: $15.47/hour\n
Customer service representatives: $14.01/hour\n
Store managers: $19.18/hour\n
Inventory specialists: $19.21/hour\n
Buyers: $24.27/hour\n

Maximize your labor budget by aligning your staff rotas with demand. If Tuesdays are your slowest day of the week, perhaps you don’t need your full team in-store. Save them for the weekend—when foot traffic is at its peak—to ensure you’re not paying for labor when you’re not making revenue.

💡Take advantage: Shopify POS has been shown to reduce staff training and onboarding costs by 21% per store through its intuitive interface and built-in training tools.

Manage growing retail teams with Shopify POS

\nDiscover Shopify POS\n

Spend less and earn more with Shopify

Managing your retail store monthly expenses is about finding strategic ways to reduce operational costs—whether that's keeping better track of inventory or making it easier for your staff to do their jobs.

Shopify lets you manage every aspect of retail operations under one roof, from opening a retail store to managing multiple locations. Less middleware, lower total cost of ownership, and increased operational efficiency—you can get it all with Shopify’s unified commerce solution.

Retail store monthly expenses FAQ

What are the operating costs of a retail store?

Operating costs for a retail store describe any regular expenses you’ll pay to maintain the store. Examples include rent, insurance, marketing, technology, staffing, and inventory costs.

What are retail expense examples?

Common retail store expenses include:

Rent or lease payments
Commerce platform fees
App subscription fees
Credit card payment fees
Employee wages and benefits
Inventory, storage, and shipping costs
Insurance costs
Internet and phone bills
Utility costs
Shipping and fulfillment costs
Taxes and licenses
Marketing and advertising
Technology and software subscriptions

How much do retail stores make per month?

The average monthly revenue of a retail store can vary dramatically depending on the store’s location, niche, industry, and size.

How much would a small shop cost?

It costs around $40,000 to open a retail store, though this figure can be more or less depending on various factors—like your store’s location, the fitout required, and the type of inventory you’re selling.

","Get a breakdown of retail store monthly expenses including commerce platforms, insurance, rent, and staffing.","

Get a breakdown of retail store monthly expenses including commerce platforms, insurance, rent, and staffing.

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Successful retail businesses are built on numbers, not hunches.

Customer feedback may seem promising, but gross margins show which products drive profitability. Your staff might look busy all day, but sales per square foot reveal when your store is making money. Social media engagement can signal trendy products, but inventory turnover highlights what's actually selling.

Retail math is the set of calculations retailers use to track everything from daily sales and inventory to long-term profitability. McKinsey's research confirms its importance: retailers that moved from the bottom 25% to the top 25% over the past decade were twice as likely to improve key metrics. Their success came from embracing data over intuition.

From pricing and inventory to staffing and expansion, retail math calculations separate thriving retailers from those just getting by. Let's break down the numbers that matter most for your store.

The future of retail: why unified commerce is no longer optional

New research shows businesses using unified commerce platforms like Shopify POS see 22% better total cost of ownership and 20% faster implementation. Learn what this means for your retail strategy.

\nGet the report\n

Retail math concepts

Average inventory

Average inventory calculates how much stock you’re holding over a given period. It’s calculated using this formula: (Beginning inventory + ending inventory) / 2.

This retail metric lets you analyze how effectively your inventory is being managed. If average inventory is high, you might be overstocking—which could result in higher inventory carrying costs and risk of obsolete products. However, if it’s too low, you might be turning customers away through stockouts.

Average inventory also lets you study seasonal patterns to plan future storage space and budget needs. Data might show that you tend to hold more inventory in the summer months. If this is essential because you’re stockpiling for Black Friday, perhaps try to renegotiate terms with your third-party logistics partner. They might be willing to discount the cost of storage if you commit to a larger space for a fixed term (i.e., three months).

Breakeven

Breakeven point shows how much you need to sell to cover all costs. It's the point where you're neither making nor losing money—the minimum amount you’ll need to make to avoid falling into the red.

Here’s the formula to calculate your store’s breakeven point: Total fixed costs / (contribution margin / sale price per unit)

Let's assume a candle business has $2,000 monthly fixed costs. Each candle sells for $25 and costs $10 to make. This means the business has to sell either 133 candles or reach $3,333 in monthly sales to break even. Everything above is profit.

Breakeven analysis helps you test the financial viability of a business or product before launch. If you know that you’d need to sell 200 products to turn a profit, yet you’re averaging five daily sales of similar products in the same category, for instance, it might not be the wisest decision. Perhaps experiment with alternative products or negotiate terms with your vendor to bring the cost price—and therefore, your breakeven point—down.

Cost of goods sold

Cost of goods sold (COGS) represents the direct cost of creating or acquiring your products before marking them up for sale—such as raw materials, direct labor, packaging, and shipping. Unlike fixed costs like rent or utilities, this expense is directly tied to product creation.

Here’s the formula to calculate COGS: (Beginning inventory + purchases) - ending inventory

Picture a bakery starting the month with $1,000 in ingredients, buying $3,000 more supplies, and ending with $800. The cost of goods sold would total $3,200.

COGS is a useful retail math calculation because it can help retailers identify cost-saving opportunities, like negotiating bulk discounts when you notice packaging eating up 30% of costs. It also helps you calculate other metrics (such as gross profit) and file accurate financial reports, such as income statements or balance sheets.

Gross profit

Gross profit is the difference between revenue and COGS. It tells you how much money you have leftover after paying for a product’s expenses, calculated using the following formula: Revenue — COGS.

Gross profit is one of the most important retail math calculations because other expenses—such as rent, taxes, and staff salaries—come from your gross profit. If you only have $2,500 leftover in gross profit after paying for a product’s direct costs, for example, you can calculate your net profit (the amount leftover after paying for all expenses).

You can also make smarter discounting and merchandising decisions when you know each product’s gross profit. If your t-shirts have a gross profit of $5 per unit but dresses have $19, for example, you have more leeway to discount the dresses. There’s more margin to eat into.

💡Pro tip: Not keen on doing manual calculations? TheProfit by product report onShopify admin shows gross profits by category, inventory costs, and more.

Gross margin

Gross margin calculates profit as a percentage of net sales. It’s calculated using this formula: (Net sales — gross profit) × 100.

Let's say a coffee shop makes $10,000 per month with $4,000 in COGS. The store’s gross profit would be $6,000, which we’d express as a percentage of the $10,000 per month in net sales, giving us a gross margin of 60%.

Gross margin is an essential part of retail math because it lets you manage costs. Say, for example, that gross margin is shrinking. Consider renegotiating supplier terms or increasing product prices to remain competitive and profitable.

Conversion rate

Conversion rate is the percentage of visitors who complete a desired action—whether that’s signing up for emails or making a purchase. Data shows the average Shopify storeconverts 1.4% of visitors, yet top performers reach 3.2% to 4.7%.

Here’s the formula to calculate conversion rate: (Number of people who took desired action / total audience) × 100

For example, if 10,000 people visit your store and 200 make a purchase, your conversion rate is 2%. Improving this to 3% might sound like a small change. In reality, you’ve doubled your sales from the same footfall.

Conversion rate helps you identify which marketing channels bring in buyers, not just browsers. You can also spot friction points when comparing conversion rates across different touchpoints and channels.

Retail price

Retail price is the dollar amount that customers pay for your product. While the math is simple—add your desired profit to costs—smart pricing requires a solid understanding of different pricing strategies, competitive research, and market trends.

Common pricing strategies include:

\nCost-plus pricing: Add a set percentage to costs.
\nValue-based pricing: Price based on perceived worth (think premium skincare).
\nPremium pricing: Higher prices to signal luxury or exclusivity.
\nKeystone pricing: Double the wholesale cost.
\nCompetitive pricing: Match or beat competitor prices—common in consumer packaged goods and electronic retail.

Sales per square foot

Sales per square foot shows how much revenue each square foot of your store generates. It’s calculated using this formula: Total net sales / Total retail square footage.

This metric helps you compare performance and productivity across several stores. For example, a fashion boutique making $500,000 in its New York store might sound impressive on the surface. However, it only makes $500 in sales per square foot—which is much lower than your Chicago store, which turns over $350,000 but generates $725 per square foot.

Sales per square foot is also a great measure of layout efficiency. You might find that sales increase after displaying impulse buys at checkout or showcasing best-selling products to the right of the entrance.

Inventory turnover

Inventory turnover measures the number of times you sell and replace your inventory in a given period. It’s calculated using this formula: COGS / average inventory.

Inventory turnover ratio is important for businesses selling perishables, seasonal items, or trend-sensitive products. If turnover is low in a grocery store, for example, the retailer is likely losing money by holding products that become obsolete, damaged, or unsellable before they’re purchased.

Inventory turnover by product also lets you optimize storage space. Place high-turnover items by the door to your retail stockroom to reduce the time retail associates spend retrieving products, ultimately improving productivity.

Discounts

Adiscount is applied when a product is sold at a lower price than advertised. They’re used to encourage purchases, clear inventory, or reward loyalty.

Whilediscounts can be powerful tools for driving sales, they directly impact profit margins and need to be used strategically. The goal isn't just to drive one-off sales—it's to encourage behaviors that benefit your business long-term, such as larger order values or repeat purchases.

Effective discount types include:

Percentage off (20% off entire purchase)
Dollar amount ($10 off orders over $50)
Buy-one-get-one (BOGO) offers
Free shipping thresholds
Bundle deals

Pet food retailer Tomlinson’s previously had a disjointed setup meant cashiers had to manually apply discounts at checkout. After migrating to Shopify, Tomlinson’s unified its data into a single operating system. Eligible discounts now automatically apply online and in-person at checkout—the latter of which resulted in a 46% reduction in the average number of required taps at checkout.

“It used to require multiple steps to apply a percentage off products that were part of a promotion,” says owner and operator Kate Knecht. “But with Shopify, the right discounts populate automatically when you add items to the cart. It’s a thing of beauty.”

Unify your inventory management with Shopify

Only Shopify POS helps you manage warehouse and retail store inventory from the same back office. Shopify automatically syncs stock quantities as you receive, sell, return, or exchange products online or in store—no manual reconciling necessary.

\nDiscover Shopify POS\n

Sales tax

Sales tax is a fee charged by state and local governments on retail purchases. It's calculated as a percentage of the selling price and varies by location. For example, if you have nexus in a particular state with a 6% sales tax rate, a $100 purchase would cost the customer $106.

As a retailer, you're responsible for collecting sales tax from customers, holding these funds separately from your business income, and submitting them to the appropriate authorities.

💡Pro tip:Shopify Tax helps you track where you need to collect sales tax and charge customers accordingly. You can even submit sales tax filings to the appropriate state without leaving your Shopify admin.

Shipping charges

Shipping charges are the costs involved in transporting products to your customers.

Since online customers are particularlysensitive to shipping charges, building shipping costs into product prices can help you offer \"free shipping\" while maintaining margins.

Key shipping rate strategies include:

\nFlat rate shipping: Charge a fixed amount regardless of order size
\nFree shipping: Absorb shipping costs to encourage purchases
Calculated rates: Charge based on carrier costs
Threshold-based: Free shipping above certain order values
Weight-based: Rates vary by package weight

Gross margin return on investment

GMROI measures how much profit you make for every dollar invested in inventory. It factors in all product-related costs, from manufacturing to storage to sales expenses, to give you a precise view of inventory profitability. Use this formula to calculate it: Gross profit / average inventory costs.

This retail math calculation allows you to compare product performance by showing which items generate the most profit per inventory dollar. You can also make smarter inventory investments by directing more resources to high-GMROI products and categories.

Shrinkage

Shrinkage happens when your actual physical inventory is less than what you’ve recorded. It’s calculated as a percentage: [(Recorded inventory - actual inventory) / recorded inventory] × 100.

For example, if your records show 1,000 items while you find only 950 in your warehouse, your shrinkage percentage is 5%.

This figure—which requires regular inventory audits to calculate—can highlight inventory loss which costs retailers an estimated $112 billion per year. Conduct further investigations to find (and fix) the underlying cause. This is commonly theft, administrative errors, vendor fraud, damaged goods, or processing mistakes.

Earnings before interest, taxes, depreciation, and amortization (EBITDA)

EBITDA shows your core business performance by removing costs unrelated to daily operations. It’s calculated by adding Net income + interest + taxes + depreciation + amortization.

This metric is useful for businesses with high upfront costs, like manufacturers needing expensive equipment or startups investing heavily in software development. These companies might look unprofitable on paper due to the upfront costs, but EBITDA shows their true operational performance by excluding these temporary expenses.

EBITDA also helps you compare performance across companies with different tax situations or accounting practices. You can assess your earning potential by showing what your business can generate before financial obligations and non-cash expenses.

While EBITDA offers valuable insights, it excludes important costs like interest payments and depreciation. View it alongside other metrics like net income and cash flow for a more accurate view of your business health.

Take the stress out of retail math with Shopify

Retail math is a daunting part of operating a retail business, but one that’s crucial to optimizing store performance, calculating profitability, and making smarter business decisions. It’s made infinitely easier when you’re working with a clean dataset.

Shopify's unified commerce architecture ensures all your order, inventory, and customer data flows through a single platform, regardless of where the sale happens. This eliminates the complexity of maintaining multiple systems, making retail math calculations straightforward through Shopify Analytics' automated reporting.

Research from a leading independent consulting firm shows the impact of this unified approach:

Operational improvements created by Shopify POS enable up to a 5% uplift in gross merchandise value (GMV).
Retailers using Shopify POS save the equivalent of 0.4 full-time employees per store location.
Shopify POS has a 22% lower total cost of ownership relative to other vendors.

“When all sales are coming through Shopify, you don't have to maintain the integrations required when you use different systems to manage each channel,” says Alexandra Mcnab, COO of Bared Footwear. “We can re-invest where it matters: delighting customers with impeccable products and service, and growing the business.”

Shopify POS offers 22% lower TCO

See how Shopify POS reduces retail operating costs and increases revenue better than the competition, based on real data and research conducted by an independent consulting firm.

\nGet the report\n

\n\n

Retail math FAQ

What kind of math is used in retail?

Retailers use math to make decisions about their inventory, measure store performance, and analyze the success of their marketing campaigns. They do this through calculations such as gross margin, sales per square foot, and breakeven point.

What is an example of retail math?

A common example of a retail math formula is calculating markup. If you buy a product for $10 (cost) and want a 50% markup, multiply $10 by 1.5 to get your selling price of $15.

What is the formula for retail?

There isn't just one retail formula; retail math involves multiple calculations. The most commonly used formulas include:

Markup = (retail price - cost) / cost × 100
Gross margin = (revenue - cost of goods sold) / revenue × 100
Inventory turnover = cost of goods sold / average inventory

Why is retail math important?

Retail math tells you if you're pricing products profitably, managing inventory effectively, and achieving sales growth. Without these calculations, you'd be running your business on guesswork rather than data.

","Learn the retail math formulas successful stores use to maximize profits. Get calculations, real examples, and strategies to improve your business metrics.","

Learn the retail math formulas successful stores use to maximize profits. Get calculations, real examples, and strategies to improve your business metrics.

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