Solutions Architect, Retail & Fulfillment
Remote - Americas
- Sales
About Shopify
Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.
This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.
About you
Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.
- Care deeply about what you do and about making commerce better for everyone
- Excel by seeking professional and personal hypergrowth
- Keep up with an unrelenting pace (the week, not the quarter)
- Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
- Bring critical thought and opinion
- Embrace differences and disagreement to get shit done and move forward
- Work digital-first for your daily work
About the role
As a part of the Shopify Solutions Engineering team, the Solutions Architect role brings deep subject-matter expertise and a desire to engage challenging technical requirements with both prospective and existing merchants. We are looking for someone with strong experience in managing architectural meetings with a very technical audience and a deep understanding of retail and order fulfillment concepts. You will have the unique opportunity to help shape the commerce strategy of some of most notable merchant brands across a number of industries including fashion, health & beauty, hi-tech and more.
The Solutions Architect role will be primarily focussed on pre-sales activities but will also spend a portion of their time helping existing large merchants continue to grow and succeed on the Shopify platform. The Solutions Architect will focus on our largest and most complex deals, partnerships and deployments by assisting regional teams across North America.
Projects, activities, and expectations of your role include:
Engage with our most strategic and largest merchants at any point in their journey from a technical requirements perspective
Partner with Solutions Engineers and fellow Solutions Architects in conducting requirements discovery, solution presentations and various workshop formats
Assist the merchant (or their chosen technology partners) on technical design of third-party applications or customized solutions extending Shopify’s platform that address critical business requirements.
Align with Product Management teams on Shopify’s enterprise product roadmap while sharing feedback on released features and merchant trends
Being an expert on the Shopify Retail and Fulfillment
Mentor and coach other merchant facing teams at Shopify on technical aspects of our platform
Develop reusable assets that illustrate best-practices to help upskill merchant-facing teams on Shopify’s platform or relevant industry
What you bring:
Experience in Solutions Engineering, Agency Consulting, Commerce Operations or Retail Operations
Solid understanding and experience with Enterprise Retail solutions such as Shopify, Oracle xStore, Aptos, NCR, Retail Pro, Cegid
Solid understanding OMS/DOM platforms such as Manhattan OMS, Oracle OMS, Aptos OMS
Solid understanding of payment processing solutions such as Stripe, Adyen, TSYS, Auth.net, FiPay
Solid understanding of Commerce related concepts such as Retail Operations, Warehouse operations, Inventory Management, Order Routing Rules and Shipping
Solid understanding of cloud-based technologies and SaaS fundamentals
Solid understanding of technical strategy as it relates to operating and growing omni-channel businesses
Great troubleshooting and analytical skills combined with the desire to tackle challenges head-on
Passion to collaborate in a team-selling environment and share your expertise to help others learn
Experience in consulting highly technical audiences & executives
A great video conference presence with confidence and business acumen
Ability to travel 1-3 times per quarter within Canada and the United States
Additional Information:
Within North America, we are hiring for Storefront, Payments and Retail focused Solutions Architects. Please only apply to one of these roles. All candidates can be considered across all three roles.