Senior Lead, Product Operations, Shopify Retail
Remote - Americas- Operations
About Shopify
Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.
This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.
About you
Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.
- Care deeply about what you do and about making commerce better for everyone
- Excel by seeking professional and personal hypergrowth
- Keep up with an unrelenting pace (the week, not the quarter)
- Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
- Bring critical thought and opinion
- Embrace differences and disagreement to get shit done and move forward
- Work digital-first for your daily work
About the role
Shopify Retail builds our POS system (software and hardware) with everything our merchants need to sell in person, backed by everything they need to sell online. We are an RnD team anchored around a mission to help merchants create incredible in-person shopping experiences.
This role drives Product Operations for Shopify POS. Shopify POS is a critical component of our product focus of unification, enabling merchants to seamlessly integrate their online and offline sales channels. As a Senior Lead, Product Operations, you will be responsible for building and running at-scale systems that ensure alignment, visibility, and speed in our product development processes for Shopify POS.
You will lead the planning system for the Retail product areas, including roadmap planning and product reviews. You will define, own, and continuously improve company-wide systems that scale to Shopify as a whole. You will be responsible for communicating with stakeholders at all levels about product progress and outcomes for your areas. Lastly, you are expected to help improve the craft of Product Operations at Shopify by mentoring other Product Operations Manager, sharing best practices, and contributing to aiming how Merchant Services and the rest of Shopify operates.
If you are seeking hyper growth, can solve complex problems, and thrive on change and a bit of chaos, then this is the right place for you. We want individuals who care deeply but also see the bigger picture. At Shopify, we believe in making commerce better for everyone, even if it means serving and supporting those we may not agree with. It's about constant learning and constant discomfort. If you're ready to join a dynamic team that values impact and growth, then we want to hear from you.
Qualifications
Proven track record of leading complex, cross-functional projects and driving strategic initiatives for product led teams in a fast-paced environment.
Strong analytical skills, with the ability to gather and interpret data to inform decision-making and strategy development.
Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
Demonstrated ability to build and lead high-performing teams, fostering a culture of collaboration and innovation.
Self-motivated and proactive, with the ability to navigate ambiguity and drive results.
Preferred Qualifications
Experience in retail operations, POS systems, or related industries.
Prior experience working with international markets and cross-border retail solutions.
Advanced degree in Business, Finance, or a related field.