Senior Lead, Product Operations, Data
Remote - Americas- Operations
About Shopify
Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.
This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.
About you
Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.
- Care deeply about what you do and about making commerce better for everyone
- Excel by seeking professional and personal hypergrowth
- Keep up with an unrelenting pace (the week, not the quarter)
- Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
- Bring critical thought and opinion
- Embrace differences and disagreement to get shit done and move forward
- Work digital-first for your daily work
About the role
This role is for a Senior Lead, Product Operations in our centralized Data team, overseeing operations for our Data Infrastructure areas. The Data Infrastructure team is responsible for the data and ML platform that powers Shopify’s analytical and operational use cases. This group’s mission is to build scalable systems that enable us to build great products for our merchants and buyers.
Shopify’s Data Team builds the platforms and foundations that Shopify needs to develop our product, grow our Merchant base and steward our resources for the long term. This RnD team has a mission to maximize all of these outcomes to make commerce better for everyone.
As a Senior Lead, Product Operations, you will be an individual contributor, responsible for building and running at-scale systems that ensure alignment, visibility, and speed in our product development processes for this area. You will partner with the Head of Data Infrastructure to drive the planning process including roadmap planning, aiming on our architecture and executive reviews along the way. You will define, own, and continuously improve company-wide processes that scale to Shopify as a whole, such as how teams leverage our platforms responsibly. You will be responsible for communicating with stakeholders at all levels about product progress and outcomes for your areas. Lastly, you are expected to help improve the craft of Product Operations at Shopify by mentoring other product operators, sharing best practices, and contributing to aiming how Data and the rest of Shopify operates.
If you are seeking hyper growth, can solve complex problems, and thrive on change and a bit of chaos, then this is the right place for you. We want individuals who care deeply but also see the bigger picture. At Shopify, we believe in making commerce better for everyone, even if it means serving and supporting those we may not agree with. It's about constant learning and constant discomfort. If you're ready to join a dynamic team that values impact and growth, then we want to hear from you.
Responsibilities
Remove roadblocks to platform development: solve bottlenecks, streamline communication, accelerate decisions and help us focus and move faster to ship value to our users
Gather and analyze large amounts of information quickly and disseminate insights leading to data-informed platform and launch decisions
Structure and solve complex and ambiguous platform, business and operational challenges affecting multiple product areas and Shopify as a whole (e.g. roadmap dependencies between Data and the rest of the company, large scale platform migrations)
Partner with teams (e.g. Product, Engineering, Data) to cross-functionally align Data Infrastructure’s planning and assembly and drive momentum to ship value
Build systems for frequent alignment, accountability to outcomes, and feedback within areas with dozens of concurrent projects
Raise the bar across Product Ops at Shopify: scale what works, question what doesn’t, and mentor craft members across the company to build a world-class team
Qualifications
Experience in successfully driving complex operational and strategic initiatives, including zero-to-one launches, large business-critical migrations, and highly interconnected, cross-functional projects in a fast-paced environment
Technical understanding and business experience with Data platforms and tools
Experience in designing and rolling out effective minimum viable process, thinking in systems while rolling up their sleeves to get things done
Excellent communication skills to effectively update executive stakeholders as well as influence and enable product teams
Ability to pull projects out of local maxima, and influence teams to consider a different approach
Proven ability to prioritize strategically and getting things done pragmatically in a fast-paced & growing environment
Be self driven, proactive and able to navigate through ambiguity and complexity
Preferred Qualifications
Experience in Infrastructure, Engineering or related industries.
Prior experience working on Data products or with Data teams is a plus
Advanced degree in Business, Finance, or a related field.