Senior Business Operations Manager, Shipping
Remote - Americas
- Operations
About Shopify
Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.
This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.
About you
Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.
- Care deeply about what you do and about making commerce better for everyone
- Excel by seeking professional and personal hypergrowth
- Keep up with an unrelenting pace (the week, not the quarter)
- Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
- Bring critical thought and opinion
- Embrace differences and disagreement to get shit done and move forward
- Work digital-first for your daily work
About the role
As the Senior Business Operations Manager, Shipping at Shopify, you will be the driving force behind the operational success of our shipping initiatives. This role is critical to keeping our shipping operations running smoothly, ensuring accuracy in carrier integrations, monitoring financial impacts, and continuously improving our processes. You will be the main point of contact for operational decisions, collaborating closely with internal teams to deliver a seamless shipping experience for our merchants.
Responsibilities
Lead the end-to-end management of shipping carrier programs, including onboarding new carriers and ensuring compliance with our operational standards.
Analyze shipping carrier rates and transactions to support rate changes, negotiations, and overall product development decisions.
Conduct monthly fraud reconciliations and audits of label purchases to identify discrepancies and implement solutions to mitigate risks.
Partner with Engineering and Product teams to validate and implement changes in shipping rates and ensure accurate flow from carriers to merchants.
Develop and maintain robust processes for monitoring and resolving operational issues, including escalation paths for carrier-related challenges.
Collaborate with Finance and Partnerships teams to assess potential new carrier partners and adjust pricing strategies accordingly.
Continuously iterate on existing processes to drive efficiency and enhance the accuracy of shipping operations.
Qualifications
Strong analytical and problem-solving skills, with the ability to turn data into actionable insights.
Proven experience in operations or program management, preferably in logistics, shipping, finance or a related field.
Excellent communication skills to effectively collaborate with cross-functional teams and external partners.
Proficiency in data analysis tools and methodologies; experience with Excel and SQL preferred.
Attention to detail and a commitment to maintaining accuracy in all aspects of work.
Ability to thrive in a fast-paced, dynamic environment, adapting to changing requirements and priorities.
Knowledge of current industry practices and regulations regarding shipping and logistics is a plus.