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Craft Success Program Manager, Revenue L&D

  • Remote - Americas
  • Sales

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About you

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:
  • Care deeply about what you do and about making commerce better for everyone
  • Excel by seeking professional and personal hypergrowth
  • Keep up with an unrelenting pace (the week, not the quarter)
  • Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
  • Bring critical thought and opinion
  • Embrace differences and disagreement to get shit done and move forward
  • Work digital-first for your daily work

About the role

We are hiring Craft Success Program Managers to design, develop, and deliver impactful learning & enablement content programs tailored to specific GTM crafts, including Acceleration Account Executives (AEs), Solution Engineers, and Partnerships teams. These roles are highly execution-focused and require close collaboration with Revenue Operations teams, L&D colleagues, and field practitioners to ensure our crafters succeed in their roles.

The ideal candidate thrives on building effective content and delivery models, excels in cross-functional collaboration, and brings a deep understanding of the crafts they will be supporting. They are passionate about driving role success through innovative learning experiences that are tied directly to business outcomes.

There are 3 Roles available, one each focused on the following:

  1. Acceleration Account Executives focused on cross-selling and up-selling

  2. Solution Engineers focused on driving the technical sale and acceleration of our solutions

  3. Partnership Team of Partner Recruitment and Partner Development

Key Responsibilities

  1. Align and Partner

    • Collaborate with Global and Regional Revenue Operations teams to understand rules of engagement, areas of focus, and prioritize initiatives based on scope, impact, and timing.

    • Build relationships with craft-specific stakeholders to ensure learning programs align with their unique workflows and needs.

  2. Design, Develop, and Deliver

    • Partner with the L&D GTM team and field practitioners to design, develop, and validate impactful learning content.

    • Develop and implement delivery models that align with desired business outcomes and drive measurable impact.

    • Ensure content addresses both the knowledge and execution needs of the craft while incorporating policies, procedures, and tools used in daily work.

  3. Onboarding Collaboration

    • Work with the Onboarding L&D team to map content to onboarding programs and ensure seamless integration for new hires.

  4. Innovate and Manage Content Lifecycle

    • Continuously innovate L&D methodologies, leveraging AI and other technologies to enhance content development and delivery.

    • Maintain rigorous content lifecycle management to ensure all materials are up-to-date and relevant.

  5. Drive Results

    • Focus on driving urgency in content delivery, gathering feedback, and measuring the impact of learning initiatives on business performance.

    • Regularly iterate and refine programs based on outcomes and feedback.

Requirements

  • Experience: Working with or supporting one or more GTM crafts (e.g., Cross-Selling AEs, Solution Engineers, Partnerships).

  • Passion for Learning: Strong interest in creating impactful learning experiences that drive role success.

  • Execution Focus: Thrives in roles with a heavy focus on execution, delivering results, and meeting deadlines.

  • Collaboration Skills: Proven ability to align and influence cross-functional teams, build strong relationships, and work effectively at all levels of an organization.

  • Self-Motivation: Demonstrated ability to work independently, manage ambiguity, and deliver results in a fast-paced, dynamic environment.

  • SaaS Knowledge: Familiarity with SaaS-based organizations and an understanding of their unique GTM motions.

  • Adaptability: Comfortable working in a highly dynamic, sometimes vague, and always evolving organization.

  • Content Development Expertise: Experience designing, developing, and validating learning content, with an understanding of effective delivery models.

Preferred Skills

  • Proficiency with L&D tools and platforms (e.g., Seismic, LMS, content development software).

  • Experience leveraging AI or other advanced technologies in learning content development and delivery.

  • Strong analytical skills to measure and report on the impact of L&D initiatives.

  • Familiarity with modern instructional design methodologies and practices.

We hire people, not resumes. If you think you’re right for the role, apply now.