App Credit Promotion

The App Credit Promotion (“Promotion”) allows you to earn promotional credits towards app transactions on the Shopify App Store (“App Credit”).

To participate, you agree to these terms, which become part of the Shopify Merchant Terms of Service (the “Shopify TOS”). Capitalized terms not otherwise defined here follow their definitions in the Shopify TOS.

How to Earn App Credits

  • You may earn App Credits if: (a) you have been invited to participate in the Promotion through the Shopify website, (b) you complete the required action as specified in the invitation, (c) you successfully pay for one billing cycle for an Eligible Plan, (d) your store is located in the US, (e) and the Store is compliance with the Shopify TOS (altogether, the “Earning Criteria”).
  • “Eligible Plan” means the Shopify Basic, Shopify, Advanced, or Retail plan. If you change your plan to one that is not eligible the Promotion will no longer be valid.
  • Activities completed before you are invited to participate are not eligible to earn Promotional Credit. You must successfully complete the Earning Criteria while the Promotion is active.
  • You may earn a maximum of 1 Promotional Credit per Store, up to 5 Stores per Merchant account.
  • You must successfully pay for one billing cycle for an Eligible Plan within 60 days of starting your free trial.

App Credit

  • Awarding credits: It may take up to 7 days from your first bill for the App Credits to be issued. Shopify will send an email (the “Notification Email”) notifying you when the App Credits have been issued.
  • Redemption: App Credits may be applied to any Eligible App Transactions within the first six (6) months after the date of the Notification Email. App Credit will not be retroactively applied to Eligible App Transactions purchased and paid for before the date of the Notification Email. App Credits will be reflected in your bill for the period in which the Eligible App Transactions occur. “Eligible App Transactions” include only app charges that are processed through the Shopify invoicing system, and do not include any app charges by partners processed outside of the Shopify invoicing system.
  • Expiration or termination: App Credits expire after 180 days. If you cancel your Merchant account or store, or if your account is “frozen” by Shopify (for example, for potential Shopify TOS violations), App Credits expire after 60 days.
  • Amounts may vary: App Credits awarded may vary depending on your Store’s geographic location, and are specified in the Promotion invitation or any accompanying materials. Changes to Store country may result in ineligibility to earn App Credits. App Credit amounts will be determined by Shopify at its discretion.
  • Non-Transferable, non-refundable: App Credits are non-transferable, not valid for cash or cash equivalent, may not be combined with other offers, and must be used in the currency in which they were received. Payments made using App Credits are non-refundable.
  • Taxes and liability: You are responsible for any tax liability resulting from earning App Credit.
  • Eligibility: You will no longer be eligible to earn App Credits if: (i) your store is no longer located in the US, (ii) are in violation of these terms, the Shopify TOS, (iii) or change to a Shopify plan that is not eligible for the Promotion.

Miscellaneous

  • Eligibility; cancellations: Determinations of eligibility for this offer will be made in Shopify’s sole discretion. Shopify reserves the right to any remedy, including cancellation of your account or promotional credits, if fraud, tampering, technical errors, or violations of Shopify’s TOS are suspected.
  • Changes; termination: Shopify reserves the right to cancel or change the Promotion or these terms at any time in its sole discretion.
  • Notice: Any notice provided by us with respect to these terms will be deemed provided the day it is posted on our website.
  • Governing law: These terms and this Promotion shall be governed by the laws of the Province of Ontario and the laws of Canada applicable therein.
  • Severability: If any provision in these terms is deemed invalid, void, or unenforceable, such provision (or the portion of it that is making it invalid, void or unenforceable) will be struck and not affect the validity of and enforceability of the remaining provisions.

Last updated Feb 16, 2024

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